JOB SUMMARY:
Diagnose and accurately repair engines and equipment as assigned, in accordance with published service directives.

TRAINING/EXPERIENCE REQUIRED:
High school education or equivalency, in addition to one of the following: two years technical training and two years experience, or three year apprenticeship, or four to five years of hands-on experience.

TASK AREAS and JOB RESPONSIBILITIES:

PERFORM SERVICE and REPAIRS
- Respond to customers courteously and professionally.
- Involve the Assistant Service Manager to assist in answering customer's questions when necessary.
- Coordinate with Assistant Service Manager to correct customer demands or complaints in a timely and responsive manner.
- Achieve and maintain technical competency and currency
- Advise Assistant Service Manager of required parts.
- Perform professional quality shop or field service repairs consistent with company standards.
- Maintain a safe work area by keeping it clean and orderly.
- Maintain adequate personal tooling to perform assigned tasks.

DOCUMENTATION
- Write detailed descriptions of all repair operations completed on repair order hard copies and job tickets. Write legibly. Must be understood by associates processing the repair order.
- Enter time in BMS each time work is started and stopped on a specific repair.

COMPANY REPRESENTATION
- Continually strive to achieve the highest level of credibility and integrity with dealers, customers, and fellow employees.
- Communication on the company's behalf should be consistent with sound business practices and should never jeopardize or compromise the company's position.
- Confidential information should not be distributed outside the department without management approval.
- Maintain proper dress code and appearance, consistent with surroundings and customer acceptance.
- Develop high levels of inter-departmental support, being sensitive to the needs of other departments within the company.

GENERAL
- Consider this position as primary employment and hold no other jobs with our competitors, customers, or suppliers.
- Continually strive to reduce company operating costs by eliminating waste.
- Follow all safety procedures and report all accidents.
- Adhere to all company and departmental personnel policies and procedures.

*** This job description is not intended to be all inclusive. An employee will also perform other reasonably related job responsibilities as assigned by his/her immediate supervisor or other managers as required.


CMSL is an EEO M/F/V/D company.