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Automotive Service Advisor/Consultant
| Description | AutoNation - America's largest automotive retailer is looking for qualified people to join our team. AutoNation has been named "America's Most Admired" automotive retailer for 5 of the past 6 years by Fortune magazine. Our ability to perform at such a high level is directly related to the efforts of our talented team of professionals, and we're looking for more great people to join our team.
AutoNation offers unlimited earning potential, with an extremely generous compensation program in addition to industry leading benefits. Top performers deserve top pay-If You have the Drive, We have the Vehicle.
Job Summary:
The service consultant is responsible for scheduling service work in the service ddepartment and for selling additional needed service to customers. The service consultant is the dealership's first-line customer-relations and service representative.
Job Responsibilities:
o Greet each customer in a prompt, courteous manner, let customers who are waiting in line know that they will be helped soon
o Communicate with service customers to determine the nature of the mechanical problems
o Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
o Obtain customer and vehicle data
o Maintain a dealership-prescribed standard for "hours per customer repair order written"
o Test drive the vehicle with the customer if there is any question regarding the nature of the problem
o Inspect all vehicles for bodywork, notify the customer if work is needed and provide an estimate for body shop work
o Schedule appointments using dealership approved forms
o Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus
o Keep a daily log of repair orders written, status as well as carryovers
o Handel minor customer complaints and misunderstandings
o Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order
o Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
o Handel telephone inquires regarding work in process and appointments and return phone messages promptly
o Deliver vehicles to customers and answer any questions, review work preformed and explain charges and coverage
o Interpret warranty information and policies to customers
o Stay up to date on technical and performance information on all vehicles serviced by the dealership
o Refer leads and prospects for vehicle sales to the new and pre-owned sales departments
o Advise customers of parts ordered and make an appointment to have them installed before customer leaves
o Assist the service manager as necessary
o Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals
o Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers and suppliers
o Adheres to all company policies, procedures and safety standards | | | | Required Experience | Qualifications:
o Must meet company's requirements for employment
o Must have valid driver's license
o Ability to drive manual transmission vehicles
o Demonstrated customer service skills
o Previous industry knowledge
o Ability to read and comprehend instructions and information
o Two years experience in a retail position
o Sales experience (preferred)
o ASE certification is (preferred)
o Excellent verbal and written communication skills
o Professional appearance
Physical Requirements & Working Conditions:
o Exposure to inclement weather
o Ability to operate an automobile
o Prolonged periods of standing, stooping and bending | | | | Required Education | o High School Diploma or equivalent
o 2 year or 4 year Business Degree or related field preferred
o Successful completion of AutoNation Service Advisor Training Programs during first 90 days of employment. | | | | Compensation | | At AutoNation you'll find unlimited income potential, paid time off, training, longevity bonuses, 401(k) program - with company match, health, dental, life, and disability insurance, employee vehicle purchase program and fantastic advancement opportunities. | | | | Comments | Put your Career in the Fast Lane join AutoNation today
We are an equal opportunity employer and a drug free workplace. |
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