ABOUT JOB

FAST GROWING FORD DODGE CHRYSLER JEEP DEALERSHIP IN NORTHWEST ARKANSAS.  LOOKING FOR A PROVEN SUCCESSFUL SERVICE ADVISOR TO JOIN OUR TEAM. 

POSITION SUMMARY

THE SERVICE ADVISOR IS RESPONSIBLE FOR SCHEDULING WORK IN THE SERVICE DEPARTMENT AND FOR SELLING ADDITIONAL NEEDED MAINTENANCE AND REPAIRS.  THE SERVICE ADVISOR IS RESPIONSIBLE FOR ENSURING THE CUSTOMER EXPERIENCE  MEETS OR EXCEEDS THE MANUFACURER’S SATISFACTION INDEX. 

POSITION RESPONSIBILITIES

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  GREET EACH CUSTOMER IN A PROMPT, COURTEOUS MANNER, ACKNOWLEDGE WAITING CUSTOMERS. 
  
  
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  COMMUMICATE WITH SERVICE CUSTOMERS TO DETERMINE THE NATURE OF THEIR REQUESTS AND NEEDS.
  
  
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  SECURE AGREEMENT FROM CUSTOMERS BEFORE REPAIRS, COVER COST ESTIMATES AND APPROZIMATE TIMES OF COMPLETION
  
  
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  SCHEDULE APPOINTMENT AND MAINTAIN GOOD CUSTOMER AND VEHICLE DATA
  
  
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  MAINTAIN A DEALERSHIP –PRESCRIBED STANDARD FOR “CUSTOMER PAY HOURS PER RO, EFFECTIVE LABOR RATE AND LABOR GROSS PER TICKET WRITTEN”.
  
  
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  ADVISE CUSTOMERS ON THE CARE OF THEIR VEHICLES AND THE NEED FOR FACTORY RECOMMENDED SCHEDULED MAINTENANCE
  
  
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  HANDLE MINOR CUSTOMER COMPLAINTS
  
  
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  COMMUNICATE THE NEED FOR ADDITIONAL WORK WHEN NEEDED, EXPLAIN THE DETAILS TO THE CUSTOMER INCLUDING THE ADDITIONAL COSTS AND TIME CONSIDERATION AND DOCUMENT PROPERLY ON THE REPIAR ORDER
  
  
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  HANDLE TELEPHONE INQUIRIES REGARDING WORK IN PROCESS, APPOINTMENTS AND RETURN MESSAGES PROMPTLY.
  
  
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  INTERPRET WARRANTY INFORMATION AND POLICIES AND COMMUNICATE THAT TO CUSTOMERS
  
  
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  ADVISE CUSTOMERS OF SPECIAL ORDERED PARTS AND KEEP THEM INFORMED TO ARRIVAL TIMES AND SCHEDULE APPOINTMENTS FOR INSTALLATION
  
  
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  FOLLOW UP ON PROGRESS OF EACH REPAIR ORDER DURING THE DAY AND COMMUNICATE ANY CHANGES IN ESTIMATE OR COMPLETION TIMES.
  
  
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  ACTIVELY DELIVER THE VEHICLE TO THE CUSTOMER UPON COMPLETION BY EXPLAINING THE REPAIR ORDER IN FULL AND SET NEXT APPOINTMENT FOR SERVICES RECOMMENDED

QUALIFICATIONS

MUST MEET COMPAY HIRING STANDARDS

MUST HAVE A VALID DRIVERS LISCENSE

ABILITY TO DRIVE MANUAL TRANSMISSION VEHICLES

DEMONSTRATE CUSTOMER SERVICE SKILLS

ABILITY TO READ AND COMPREHEND INSTRUCTIONS AND INFORMATION

TWO YEARS RETAIL EXPERIENCE

EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS

PREFESSIONAL APPEARANCE

PHYSICAL REQUIREMENTS

EXPOSURE TO INCLEMENT WEATHER

ABILITY TO OPERATE A VEHICLE

PROLONGED PERIODS OF STANDING, STOOPING, AND BENDING

WE OFFER COMPETITIVE WAGES, PAID TRAINING, HEALTH, DENTAL AND VISION CARE, AS WELL AS PAID VACATIONS AND HOLIDAYS.

IF YOU ARE INTERESTED AND DESIRE TO WORK FOR A GROWING AUTOMOTIVE COMPANY PLEASE APPLY TODAY.

WE ARE AND EQUAL OPPORTUNITY EMPLOYER AND A DRUG FREE WORKPLACE