Automotive Service Advisor

Fast growing Mercedes-Benz dealer in Upstate South Carolina is now hiring for a proven and successful Service Advisor to join our team.​  We have a great brand and a great product line-up that continues to gain market share on our competitor’s.​ 

Position Summary:

The service advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. The service consultant is the dealership's first-line customer-relations and service representative.  The Service Advisor is responsible for ensuring a customer experience that meets or exceeds the Mercedes-Benz customer satisfaction index.​

Position Responsibilities:

·    Greet each customer in a prompt, courteous manner, let customers who are waiting in line know that they will be helped soon

·    Communicate with service customers to determine the nature of the mechanical problems

·    Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed

·    Obtain customer and vehicle data

·    Maintain a dealership-prescribed standard for "hours per customer repair order written"

·    Test drive the vehicle with the customer if there is any question regarding the nature of the problem

·    Inspect all vehicles for bodywork, notify the customer if work is needed and provide an estimate for body shop work

·    Schedule appointments using dealership approved forms

·    Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus

·    Keep a daily log of repair orders written, status as well as carryovers

·    Handel minor customer complaints and misunderstandings

·    Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order

·    Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised

·    Handel telephone inquires regarding work in process and appointments and return phone messages promptly

·    Deliver vehicles to customers and answer any questions, review work preformed and explain charges and coverage

·    Interpret warranty information and policies to customers

·    Stay up to date on technical and performance information on all vehicles serviced by the dealership

·    Refer leads and prospects for vehicle sales to the new and pre-owned sales departments

·    Advise customers of parts ordered and make an appointment to have them installed before customer leaves

·    Assist the service manager as necessary

·    Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals

·    Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers and suppliers

·    Adheres to all company policies, procedures and safety standards

Required Experience Qualifications:

·    Must meet company's requirements for employment

·    Must have valid driver's license

·    Ability to drive manual transmission vehicles

·    Demonstrated customer service skills

·    Previous industry knowledge

·    Ability to read and comprehend instructions and information

·    Two years experience in a retail position

·    Sales experience (preferred)

·    ASE certification is (preferred)

·    Excellent verbal and written communication skills

·    Professional appearance

Physical Requirements & Working Conditions:

·    Exposure to inclement weather

·    Ability to operate an automobile

·    Prolonged periods of standing, stooping and bending

We offer very competitive wages, paid training, health & dental care, as well as paid vacations and holidays.​ So, if you have the qualifications and desire to work for an industry leader, please apply!