A fast growing service department is in need of a versatile Service Advisor/Writer.  We have been been growing rapidly and are experiencing a heavy volume of traffic.  Ideal applicants must be a highly motivated individual with the propensity to upsell parts and services.  Applicants should be organized and familiarity with the auto industry is a huge plus.  Familiarity with Reynolds & Reynolds dealer management system a plus but not required. 

Duties:

* Maintains excellent customer service skills and enjoys working with people.  Must be very organized and the ability to use a Customer Relationship Management tool is a plus.

* A working knowledge of general parts information for automobiles is also a plus.

* Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

* Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

* Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

* Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.

* Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

* Maintains automotive records by recording problems and corrective actions planned.

* Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.

* Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.