Bi-Lingual Call Center Customer Service Representative

Company Looking for:
Seeking candidates with strong customer focus, excellent verbal communication skills, and a passion to build lasting relationships with both customers and their peers.

ABOUT POSITION

Basic Functions:

• Providing excellent service to customers.
• Informar al cliente sobre nuestros servicios, ubicación de tiendas o dudas. Inform the customers about our services, locations of stores or concerns they may have.
• Registrar los reclamos de los clientes. Record customers complaints.
• Dar seguimiento a los reclamos hasta su total solución Follow up on claims until finding a solution.
• Enviar reclamos de los Clientes a las Empresas prestadoras de servicios. Send complaints from customers to the companies who provide the services.
• Informar a los clientes el resultado de su reclamo. Inform customers the outcome of their claim.
• Procesar reembolsos diversos a los clientes. Various processes and refunds to customers.
• Realizar llamadas a los beneficiarios para aclaraciones. Call beneficiaries for clarification.

Location:
9800 Centre Pkwy, Suite 700, Houston, TX  77036

Requirements:
• High School Diploma or GED.
• One - Two years of previous customer service experience in a call center setting.
• Excellent interpersonal skills, high degree of professionalism.
• Excellent verbal communication and self-motivated work habits.
• Excellent customer service; skilled at problem resolution.
• Basic computer knowledge: of PC applications.
• Attention to detail.
• Produce high volume of inbound check cashing calls.
• Determining the origin of the authorization codes (override) in check cashing operations.
• Filling and updating the different formats of internal control.
• Perform multiple tasks simultaneously.
• Ability to work under pressure.
• Bi-lingual English/Spanish Required

Position Condition:
Overtime Eligibility: Eligible (Nonexempt).

Reporting:
Check Cashing Product Manager

ADA:
The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Pre-Employment:
 Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.  Drug test.