Our client, located in Albany is currently in need of bilingual Customer Service Representatives, able to speak fluent Spanish. This is a temp-hire opportunity. This is a FT opportunity with a pay rate starting at $12.00/hour.
Under immediate supervision, the incumbent will respond to routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The incumbent will perform routine tasks
requiring working knowledge of the Company’s products and services.
Basic duties include:
- Responds to telephone inquiries and complaints using standard scripts and procedures.
- Gathers information from the caller to properly resolve the situation.
- Communicates appropriate options for resolution.
- Investigates and resolves complaints.
- Refers non-routine inquiries and complaints to senior level Call Center Representatives.
- Uses a computer system to research inquiries and log customer calls.
Candidates selected must pass drug test and background investigation prior to assignment start date.
EOE/M/F/D/V
Make a Superior career choice today. www.superiorjobs.com. EOE M/F/D/V
Required Skills / Qualifications:
High school diploma or equivalent.
Strong verbal communication skills
Must be fluent in Spanish.
General Computer skills are required
Preferred Skills / Qualifications:
Prior Call Center Experience
