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Job Summary

Company
Lightyear Network Solutions
Location
Louisville, KY 40223
Industries
Telecommunications Services
Job Type
Full Time
Employee
Years of Experience
1+ to 2 Years
Education Level
High School or equivalent
Career Level
Experienced (Non-Manager)

Bi-Lingual Customer Service Representative

About the Job

 

 Lightyear has an immediate need in Louisville, KY to hire a Bi-Lingual Customer Service Representative with customer service experience and who speaks fluent  English and Spanish. The schedule is Monday through Friday from 11am to 8pm.

 

Company Information

 

Lightyear Network Solutions, LLC is a sales and marketing company founded in 1993 that provides telecommunications services to over 80,000 businesses and residential clients in the United States and Puerto Rico. Lightyear offers a wide array of telecom services including Wireless, Dynamic T1, EnterpriseIP, VoIP, Multimedia Conferencing, MPLS, Dedicated Internet, Local, Long-Distance and more.

 

General Summary:

This position serves as a Bi-Lingual Support Specialist to the Lightyear Sales Channels, to include all new order processing, maintenance and implementation of new customers. This position is responsible for providing guidance and assistance over the telephone in Spanish and English to customers regarding inquiries to their accounts and services with Lightyear Wireless.  They will provide information to customers and Independent Representatives and Agents. This position will be required to utilize all available systems to support the customer. This position will be trained to manage all Lightyear product sets.

Principal Duties & Responsibilities:

1.      Correspond with appropriate Lightyear departments in the pre-sale and post-sale process on all orders to ensure smooth turn-up and delivery of service.

2.      Oversee additions, moves and changes to Lightyear Wireless accounts as needed.

3.      Work rejected tickets and provision accounts.

4.      Process credits and Billing for Lightyear Wireless accounts.

5.      Update and manage internal systems.

6.      Attend sales conferences and training, deemed necessary by Management

7.      Assist Lightyear Wireless Representatives and Agents in understanding Lightyear Wireless products and services.

8.      Able to explain the Lightyear commission plan to Wireless Representatives.

9.      Process orders for new Lightyear Wireless Representatives and Agents.

10.  Assist in implementation of new products and services developed by Lightyear Network Solutions.

11.  Assist in translating calls and documents for Customers, Representatives, Agents and other Departments within Lightyear.

12.  Ability to communicate information on new products, services and processes.

                               

Job Specifications/Experience:

1.      Must be fluent in speaking, writing and reading in Spanish and English.

2.      High School Diploma or equivalent

3.      Prefer 1 to 2 years previous customer service experience

4.      Ability to maintain a positive and professional attitude in all situations

5.      Handle multiple projects simultaneously

6.      Must have experience working on a computer

7.   Previous Call Center experience, a plus

 

 

 

 


 

 

 
 
 

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Contact Information

Lightyear Network Solutions

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