JOB DESCRIPTION

SUMMARY:  Answers inbound calls and makes outbound calls, as well as assists customers who have specific inquiries regarding hospital bills.  High volume, high energy call center environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

-Excellent verbal and communication skills.
-Fast and accurate typing skills and the ability to create grammatically correct responses to inquiries.  Must be able   to talk and type simultaneously.
-Ability to recognize signals of a disgruntled customer and be able to respond calmly and professionally without escalating the call.
-Update existing databases with changes and the status of each customer contact.
-Follow up calls, if needed, and complete any associated clerical duties (faxing, completing forms, etc.)
-Effectively deal with stress
-Use an effective and organized approach to handle special telephone tasks such as call transfers, taking messages, call backs, holds, interruptions.

QUALIFICATIONS:

-1-2 years experience in a call center environment is required, with experience handling Healthcare receivables a plus 
-Basic skills in Microsoft Office
-Ability to comprehend, capture and interpret basic customer information
-Tactful, with excellent communication skills and the ability to work with employees at all levels
-Ability to convey a positive and professional image to clients, patients and coworkers
-Sound judgment and the ability to manage difficult customer situations, respond promptly to customer needs, solicit feedback to improve service and respond to requests for service/assistance.
-Ability to treat people with respect in all situations, instill trust in others and uphold the values of the organization
-Fluent in English and Spanish, preferred.