Position Hours -
Weekday -1:30-10:00 PM 
Weekend - 7:00 - 3:30 PM 


(Hours are subject to change based on business need)



 
Position Summary: 
Contacts customer accounts in a past due collection status with the objective of establishing payment arrangements to bring the account current.  Communications are to be conducted in a professional and courteous manner in compliance with company and federal collection policies and procedures.
 
Primary Responsibilities:
· Under direct supervision, handles incoming and outgoing telephone calls to customers to establish acceptable payment arrangements on past due accounts.  May provide customer service to both Internal and External Kohl’s Customers.
· Maintain customer-focused approach in dealing with customer’s present financial difficulties.  Also communicates with store personnel and other parties as necessary.
· Regularly handles the pace of the volumes with ease and little evidence of stress.
· Monitor promise to pay arrangements utilizing appropriate follow-up in conjunction with online system and department guidelines.
· Maintain accurate account records by making demographic changes, noting promises to pay, and statusing accounts.
· Conducts some skip tracing on delinquent accounts.
· Responsible for assisting with protection of company accounts receivable.
· Meet or exceed assigned productivity measurements.
· Performs other related duties as designated by manager.

Preferred Qualifications:

· Effective verbal, written communication and listening skills in both English and Spanish

· Ability to perform basic math functions accurately.

· Flexibility in dealing with a variety of situations.

· Good negotiating skills, assertive and persuasive.

· Attention to detail.

· Computer navigation skills and ability.

· High school education or its equivalent.

Additional Information and Disclaimers:               

· Regular attendance is required.

· Ability to work as part of a team and interact effectively with others.

· Must be able to work a flexible schedule.  Hours based on business needs.

· Critical features of this job are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.