Collector

NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle.  NCO provides services through over 100 offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, Puerto Rico, United Kingdom and the United States.
 
Must be bilingual in both English and Spanish.
 
Principle Responsibilities

• Communicate with debtors by telephone and written correspondence to attempt to bring resolution to unpaid accounts


• Provide thorough, efficient, and accurate account updates on computer files for each call made


• Demonstrate effective skiptracing techniques by locating debtor home phone number, address, and/or place of employment and process accounts for legal action


• Counsel delinquent account debtors to assist in finding funds to meet debt obligations


• Provide feedback to management concerning possible problems or areas of improvement


• Make recommendations to implement improved processes


• Perform other duties as assigned by management

 Qualifications:

• High School Diploma or General Education Degree (GED) certificate


• Bi-lingual (Spanish)


• Previous collections experience preferred


• Knowledge of Fair Debt Collection Practices Act (FDCPA) guidelines preferred


• Basic computer skills


• Excellent interpersonal, written and oral communication skills


• Ability to work in a team fostered environment


• Ability to work in multi-tasked environment


• Ability to prioritize and organize work


• Ability to adapt to a flexible schedule

• Office environment


• Ability to lift and/or move 20 pounds