Seven Corners, Inc. is one of the industry’s most experienced international travel health insurance and trip cancellation insurance providers.  For more than 15 years, we have served U.S. citizens traveling abroad and foreign nationals visiting the United States.  In addition to individuals and groups, we also provide insurance programs, benefit management and health care administration to government agencies and corporate employers.  We currently have an opening for a Bilingual Customer Service Representative in our International Assist Department.

Bilingual Customer Service Representative – International Assist

Basic Function: To receive and process phone inquiries in regards to policy benefits, claims status and International Assistance.

Responsibilities:

• Answer phone calls from policyholders, medical providers and agents, all over the world, who have inquiries on their policies, patients and/or customers.  
  
• Explain/help customer, understand the policy limitations and benefits, as well as detailed explanations on why claims have been denied or why they have been paid at a certain percentage.
  
• Log in calls, note the system with details on why the reason for the call if there's an inquiry sent an e-mail to claims department and also noted the system.
  
• When customers call and they need additional information, provide it to them either by fax, mail, e-mail or if they have internet access take them step by step on the website where they can find the information themselves.
  
• Return calls from customers who have left me a message with their inquiries.  If unable to help the caller, due to the type of policy they have, direct them to the right person or agency.
  
• Input new International Providers' information into the system.  

Skills:

·         Customer Service Training

·         Computer literate and excellent keyboard skills

·         Effective Planning and Organization skills

·         Outstanding Bilingual skills

Education/Experience:

• Minimum 2 years of experience in Customer Service or related positions
  
• College Graduate or equivalent preferred