Bilingual Customer Service and Sales Representative
Make the Right Move and join a winning team! Build your career with us. HSBC - North America is a part of HSBC Group, one of the largest banking and financial service organizations in the world. Our domestic strength and extensive global network provides our employees with the best of both worlds - the friendliness of a local organization and the resources of a worldwide network - for diverse experiences and challenging career opportunities.
Takes customer calls in an inbound call center environment. Relationship building and account management in a professional manner. Achieve individual sales/retention goals by offering insurance related products to the customer. Handle customer inquiries concerning basic account information. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution. Will have inbound sales/retention goals that will involve ability to learn and apply sales strategies while working to create and develop new sales techniques. Generate relationships that lead to sales/retention through conversations with card members, incorporating needs analysis, building rapport, offering product information and overcoming objections.
Full knowledgeable of features, benefits and procedures for all portfolios and takes initiative for reviewing daily updates and implementing changes with minimal supervision. Provide extraordinary service through phone interactions with customers, focusing on resolving their requests the first time with an efficient, accurate, professional and courteous manner to create customer loyalty. Achieve and adhere to Insurance Services performance and quality guidelines. Comply with federal regulations HSBC policies and procedures. Possess solid verbal and written communication skills to assist with the solicitation and retention of products and services.
Basic Qualifications:
- High school diploma or equivalent experience
- Well developed communication, phone etiquette and customer service skills
- Proficiency with personal computers as well as pertinent mainframe software packages
- Fluency in Spanish, French and Mandarin is preferred
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