Fiserv (NASDAQ: FISV), is a Fortune 500 company that now provides information management and electronic commerce systems and services to the financial and insurance industries. Leading services include transaction processing, outsourcing, electronic bill payment and presentment, investment management solutions, business process outsourcing (BPO), software and systems solutions. Headquartered in Brookfield, Wis., Fiserv is the leading provider of core processing solutions for U.S. banks, credit unions and thrifts.

Fiserv Environment:

ü       Customer Service Oriented – The customer is our #1 priority!

ü       First Contact Resolution – We believe in resolving issues the first time.

ü       Recognition Based – Associates are recognized for hard work and dedication.

     Job Advancement – Fiserv encourages the growth and development of all its associates within our expanding environment!

We are currently looking to expand our operations, and will be hiring over the next few months due to this huge growth. 
We are currently seeking

Full-Time Card ServicesAssociates at our Phoenix, Arizona site.
Class Starting: November 30
Training Hours: Monday-Friday 10:00am-6:30pm (Must work one weekend day)
Hours: 2:30pm-11:00pm
Starting Pay: $11.30-12.60 DOE (which will include a 6% bilingual differential and 12% shift differential)
 

Position Requirements:

ü       1-3 years of work experience in a related field/call center required.  Previous banking or financial experience a plus.

ü       Respond to and resolve approximately 75 inbound calls per day in a high-volume, fast-paced call center.

ü       Maintain customer satisfaction and demonstrate patience/telephone etiquette with customers.

ü       Display a dedication to providing great customer service with an emphasis on first call resolution.

ü       Excellent verbal and written communication skills, including the ability to compose unique business letters and e-mails to customers.

ü       Ability to accurately gather and record data.

ü       Intermediate computer skills.

ü       Positive and professional attitude and demeanor.

ü       High school diploma required, college degree/coursework preferred.

*Must be able to read, write and speak spanish

 
Fiserv offers a competitive compensation and benefits program including:

ü       Competitive starting wages

ü       Generous PTO program

ü       Fully-paid training (including 12% shift differential, if applicable)

ü       Medical/Dental/Vision (eligible on the first day)

ü       401K and Stock Purchase Plan

ü       Tuition Reimbursement after 90 days of employment

ü       Flexible Spending Accounts

ü       Business casual dress environment

ü       On-site cafeteria

Please visit www.fiserv.com to learn more about our growing organization.

Pre-employment background, credit* and drug screen required.*PLEASE NOTE:  Credit Check Guidelines: Applicants must NOT have more than 2 collection items (medical and bankruptcy items are excluded); any charge-offs, any judgments or any liens to pass the credit check.*  Fiserv Corporation is an equal opportunity employer.