Overall Statement
of Responsibility:

Responsibilities:

Account Management

• Point of contact for National
  Accounts escalations
• Work with clients to handle
  problem resolution and delivery within established time lines
• Liaise with all departments to
  see escalation through to resolution
• Liaise with National Account
  and individual contacts on a regular (SLA
  determined) basis
• Document correspondence with
  and provide necessary reports to National Accounts and Executive teams

Sales

• Work with Sales team to include
  SC, SE and assigned RSM’s
• Gather and facilitate sales
  strategy, procedure and process information to and from sales teams to
  Sales Operations, and all other necessary departments
• Fielding incoming calls/emails
  from potential prospects & qualifying/assigning to RSM or passing to
  other teams
• Assisting SE’s and RSM’s in
  qualifying/reporting of data

Administration

• Utilize and manage (including
  administrator to) various internal resources/programs: CRM tools, Synapse,
  Navision, CTS, Intranet, Solar, MS Office programs
• Training and offering refresher
  courses to sales staff
• Preparing weekly status reports
  and communicating sales status
  with VP by providing updates, breaking down numbers, etc.
• Prepare contracts, RFP’s and
  customized proposals and follow up on their receipt to individual groups
• Accurately pull all details of
  sales for regular reports

Coordinating and Scheduling

• General coordination of all sales activity for region including monitoring
  pipeline and processing sales
• Assist in special projects
• Provide direction and support
  for incoming inquiries to sales team and other departments

Skills and Qualifications:

• Must be fluent in Spanish and
  English
• Highly organized and detail
  oriented
• Ability to handle multiple
  projects and duties effectively
• Understands the
  importance of team work
• Excellent written and verbal
  communication skills
• Successful completion of post
  secondary diploma or degree preferred
• Strong computer and time
  management skills (MS Office, internal tools)
• Technical knowledge pertaining
  to high speed internet services or knowledge of the hospitality industry considered
  an asset
• Limited travel may be required

How to Apply:

Please send your resume and cover
letter including salary expectations to: careers@guest-tek.com

We thank all interested applicants.​​  However, only qualified candidates will be
contacted.​​  Must be legally eligible to work in the US.   No
agency calls please.

Guest-Tek delivers wireless and
wired broadband visitor-based networking (VBN) solutions to businesses serving
mobile users. Our products provide fast and easy plug-and-play Internet access
to end users. Through our superior implementation and support services, our
partners gain a sustainable competitive edge.

To learn more about Guest-Tek, please
visit http://www.guest-tek.com