What is ING?
ING Insurance Americas is a vital part of worldwide ING Group, one of the largest diversified financial services organizations in the world with operations in more than 50 countries and 112,000 employees. We're a leading provider of financial products and services for individuals and businesses, including life insurance, annuities, mutual funds, retirement plans and employee benefits. ING recognizes the critical role our employees play in our success as a company...we understand the link between customer satisfaction and employee satisfaction. As a result, we're building a different work experience for our employees, an experience that appeals to what they value most in a work relationship.
What are the job responsibilities?
Bi-Lingual (Spanish) Call Center Representative.
Hours are Monday - Friday 8:30 - 5:15
Handle all inbound calls regarding policy owner's inquires in a production oriented, high volume call center.
Utilize expert problem solving skills to resolve complex issues and customer complaints, taking all available steps to resolve and ensure full resolution
Who is our ideal candidate?
Ideal candidate must have a high school diploma or equivalent.
Excellent communication skills in both English and Spanish.
Able to handle multiple tasks and work in a fast paced environment.
Customer focused, self motivated individual who can provide professional, reliable and prompt service to our customers.
Effective working independently in a team environment.
What else can we tell you?
The downtown Minneapolis facility is conveniently located and linked to the Mpls skyway system. The facility offers subsidized parking and bus passes, as well as a cafeteria and free fitness facility on-site. Business casual attire is currently the standard.
In addition to a competitive salary and bonus plan, we offer:
