JOB TITLE

Billing Customer Service Manager

RESPONSIBILITIES

Duties include but are not limited to:

-          Manages the day to day operations of patient collections; identifies, analyzes and resolves daily workflow issues

-          Maximizes the collection of all patient balances

-          Ensures patients are treated courteously by collections staff and handles all escalated customer service calls

-          Manages the recruiting, hiring, development, and evaluation of all patient collections staff

-          Ensures patient collections is appropriately staffed during office hours; manages staff overtime to the need of the office

-          Ensures requests for information and record releases are handled promptly and effectively to guarantee payment on patient accounts

-          Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information

-          Conducts periodic staff meetings to keep staff informed of policies and procedures

-          Acts as a communication link between patient collections and the administration

-          Any other duties and or special projects as assigned

REQUIRED SKILLS AND EXPERIENCE

2-3 years of management experience with a concentration in healthcare billing and collections.  Manager must be computer literate and able to operate multiple Microsoft Office and practice management applications.  Strong communications and customer service skills are a must.

ADDITIONAL SKILLS AND EXPERIENCE

Manager must be able to:

-          Effectively supervise and provide leadership in a busy office setting

-          Multi-task many different job needs and prioritize them effectively

-          Work under pressure; assess, respond, and communicate to issues in a timely manner

-          Maintain composure and set professional examples to staff and patients

EDUCATION

High school diploma or GED.  Bachelors degree preferred.

PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS

Requires sitting and standing associated with a normal office environment; travel within the Atlanta area may be required

***Resumes should be emailed to recruiting@galenadvisors.com .  DO NOT contact the office regarding employment opportunities.