Branch Manager - Sellwood
About Key:
Cleveland-based KeyCorp is one of the nation's largest bank-based financial services companies, with assets of approximately $97 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company's businesses deliver their products and services through branches and offices; a network of 1,439 ATMs; telephone banking centers 1-800-KEY2YOU® (1-800-539-2968); and a website, Key.com®, that provides account access and financial products 24 hours a day.
About the Job:
The Branch Manager provides sales and service leadership within the Branch and is the market leader in the local community or designated business area. The Branch Manager is accountable for driving new client acquisition, retention and client and employee satisfaction to meet or exceed branch goals. The Branch Manager is accountable for marketing products and services to generate profitable revenue by calling on small businesses, developing centers of influence, and networking in the community. The Branch Manager is also accountable for partnering with and referring business to appropriate sales professionals in Retail, Investments Services, Mortgage or Business Banking to meet client needs.
Essential Job Functions:
-Responsible for ensuring the Branch team is trained on Key's products, sales, and service models.
-Recruits/identifies talent, interviews and selects Branch team with involvement from Area Retail Leader.
-Maintain communication among the team to determine clients' needs and identify opportunities for the Relationship Managers and other appropriate sales professionals.
-Establish and communicate branch performance standards regarding client follow up; ensure proper focus in client relations; introduce members of the team to the client and participate in client appreciation events.
-Maintains active calling plan for Book of Business clients and prospects business calling plan of outside calls.
-Engage business partners as needed to bring the best solution to the client.
-Communicate across branch team to build relationship with all team members and create realistic expectations in the sales process and effectively resolve differences.
-Encourage business referral in every sales process to generate profitable revenue.
-Accountable for Risk Management and Compliance for the branch within established parameters.
-Ensures Branch financial goals are met or exceeded.
-Develops strong partnerships with District Operations Leader/Area Operations Leader, small business colleagues and other line of business partners focusing on cross selling and referrals; effectively manages internal and external center of influences.
-Ensures that the Branch operations are operating effectively/efficiently, reporting requirements and client needs are being met.
Ability to work on Saturday is required.
Required Qualifications:
-2-4 year degree or relevant experience.
-Minimum 3-5 years experience in a sales capacity with demonstrated ability to coach a successful sales team.
-Comprehensive understanding of financial statements/concepts.
-Understands consumer credit including loan to value, debt to income, and credit reports.
-Demonstrated ability to lead a team to financial success. Strong knowledge of small business, branch profitability and banking products.
-Possesses a general understanding of operations (audit, compliance, fraud, loss).
-Demonstrated ability to effective communication and public speaking skills.
-Ability to use: PC (MS Windows and Office Products), Desktop.
Life at Key is exciting, challenging, and rewarding. Just as we help our customers reach their financial goals, we're committed to helping you achieve your personal and professional goals. We offer competitive compensation and comprehensive benefits that will help you fulfill a healthy work/life balance.
For more information about KeyBank and to complete an online application and submit your resume, go to www.key.com/careers and search Branch Manager and locate job id #99975753.
KeyCorp is an equal opportunity employer M/F/D/V. We're proud to be one of DiversityInc magazine's "Top 50 Companies for Diversity" in 2009.
