Branch Relationship Banker
Make the Right Move and join a winning team! Build your career with us. HSBC - North America is a part of HSBC Group, one of the largest banking and financial service organizations in the world. Our domestic strength and extensive global network provides our employees with the best of both worlds - the friendliness of a local organization and the resources of a worldwide network - for diverse experiences and challenging career opportunities.
Utilizes customer relationship management system to provide targeted sales opportunities and proactively see to current and potential customers. Develops, manages and expands personal and business customer relationships, which may include managing a portfolio that comprises small or less complex customer relationships at service levels that meet or exceed customer expectations. Initiate contact with more profitable current and potential customers to discuss their financial requirements; sell appropriate core financial services products, including insurance and investment products, to meet their needs while developing and expanding account relationships; refer them to other specialized product areas as required. Identify cross-sell opportunities through proper usage of Individual Reviews, including identifying opportunities to refer quality investment and insurance leads to the Financial Advisor and Premier-eligible relationships.
Ensure adherence to established customer interaction standards for every transaction, including meeting or exceeding standard mystery shop scores. Enhance Company image by delivering superior customer service. Work closely with Financial Advisor to effectively sell investment and insurance products. Represent the Company on community organizations and activities to enhance the Company's image and promote and develop additional business through the development and expansion of referral sources. Act as Premier Relationship Manager as needed. Provide guidance and training to less experienced personnel and assist in customer service and operational activities as required. Complete other responsibilities, as assigned. Meet established sales and promotional goals; utilize customer relationship management system to provide targeted sales opportunities and support pro-active selling to current and potential customers, including via telephone. Complete CCOs and set appropriate appointments as required.
Complete all sales activity documentation to provide a record for performance tracking and assist in targeting future sales efforts. Live and represent the brand; exemplify the five brand attributes of being perceptive, progressive, responsive, respectful and fair, both internally and externally. Educate, encourage and sell customers on use of alternative delivery channels, including ATMs and telephone and internet banking. Participate in training programs to enhance product knowledge and cross-selling skills. Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues. Promote an environment that supports diversity and reflects the HSBC brand. Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. Achievement of branch assigned sales and service goals and investment and insurance sales. Adherence to compliance and audit policies. Achievement of customer satisfaction goals.
Basic Qualifications:
- Bachelor’s degree or equivalent experience
- Minimum of three years proven and progressive branch sales experience or equivalent, including evidence of strong sales results in insurance and investment products and ability to close a sale
- Life, health and series 6 and 63 licenses or ability to attain within sixty days of hire
- Strong interpersonal, communications, sales, organizational and persuasion skills
- Broad knowledge of financial services products and services
- Ability to use the customer relationship management system
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