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Who we are as a company:
IKON Office Solutions, a Ricoh company, combines award-winning products with end-to-end professional services and support to deliver comprehensive, flexible solutions tailored to each organization's document management and workflow goals. At IKON, we are focused on meeting and exceeding the needs of today’s businesses, while offering talented professionals a rewarding, empowering career environment. This is reflected in our Core Values:
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Customer Centricity: Always putting our customers first.
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Competitiveness: Keeping our leadership edge by being nimble, flexible and responsive.
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Energized Teams: Recruiting and retaining world-class people with diverse backgrounds, and providing the training, tools and resources to succeed.
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Integrity: The foundation of who we are and what we stand for.
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Accountability: To be successful long term, we must be accountable to each other, our customers, our company and our communities.
You will be eligible for a comprehensive benefits package including:
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Medical/Dental/Vision care
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Retirement program
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Short and long-term disability insurance
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Paid time-off program
(vacation, holidays, and sick time)
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Wellness education
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Alternative work arrangements
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Tuition reimbursement
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Group auto and home insurance
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Employee Assistance/Work Life program which includes:
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Childcare and eldercare resources
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Mental and physical health and well-being
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Counseling services
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Branch Sales Manager - Youngstown Office
Canfield, OH 44406
Position Profile
Staffs and professionally develops a sales team of direct reports (primarily AAE AE) and assists them in career planning. Directs and manages the sales activities and performance of the team. Drives business results by achieving revenue equipment contribution targets. Leverages the customer base and champions the expansion of services across the business line.
Job Duties and Responsibilities
Leads, motivates, and counsels the sales team, to meet or exceed budgeted sales revenue, gross profit, unit placement, expense and equipment contributions projections while maintaining teamwork and the highest level of customer service.
Responsible for up to $3 million for revenue expectations and for selling expense limitations.
Plans, coaches, trains, advises, and reviews with individual sales representatives their progress in achieving individual and team revenue targets and assist them in their career planning, training and growth; Recommends and facilitates appropriate development opportunities
Manages SMART process through Account Planning sessions, territory reviews, RAPs, Sales Manager RAP and GOAL Setting.
Schedules and hosts periodic informational team meetings and team-building exercises. Supports and advocates headquarter initiatives.
Manages day-to-day employee relations' issues.
Aligns sales representatives approach and customer understanding with IKON's strategic direction.
Facilitates a team-based, inclusive work environment to promote sales across the business line and drive employee and customer retention.
Engages in strategic account planning with key customer accounts.
Builds Tier 2/3-account structure and territories for sales representatives.
Assists in the recruiting, interviewing, and hiring of sales representatives.
Works with customer and appropriate internal staff to resolve customer issues and complaints.
Proactively builds an internal and external pipeline of sales representative candidates and introduce IKON's products and services via outreach efforts.
Evaluates performance data.
Participates in fiscal year business planning.
Facilitates communication and cooperation between team and Area.
Performs other duties as assigned.
Qualifications (Education, Experience, Certifications)
4-year college degree or equivalent in a related field.
4 years industry related sales experience with 2 years business-to-business experience.
Apply On-line
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