Job Title:

Broadband Tech I

Location:

WORCESTER 01605

Career Level:

Entry Level

Reference Code:

7224

OCCUPATION:Wire and Cable Install/Maintain/Repair

POSITION OVERVIEW:

POSITION OVERVIEW:
Under moderate supervision, perform basic installations, disconnects and service changes for residential customers cable, internet and telephone services; perform basic troubleshooting and repair for services from tap to consumer's electronic devices (TV, Modem, etc.).
ESSENTIAL FUNCTIONS OF THE POSITION:
Perform basic installations, disconnects, and reconnects, service changes, relocates and other tasks as defined.

Troubleshoot and repair customer’s cable, internet and telephone services, from the tap to the connection of the customers’ equipment for single, multi-family and/or commercial dwellings including, but not limited to, as appropriate, all necessary wiring both interior and exterior and hardware.

Troubleshoot basic distribution and return-path problems; Install and configure network interface cards and client software on customer computer equipment; Identify problems with customer system configurations and settings that interfere with use of the service.

Perform all work as necessary to conform to quality control guidelines (includes compliance with requirements outlined in applicable regulations such as: OSHA, FCC, and NEC, etc and following procedures as outlined in the CPNIQ, TQA, other Installation, Technical, Operations, Safety Manuals, and Employee Handbook).

Connect various options available with customer's equipment (PIP, DVD, BlueRay, A/B switch, etc.).

Promote company products and services and educate customer on proper use of services and equipment, including channel lineups, how to add additional services and access help online.

Assure proper signal levels and picture quality on all television sets, and clean the premises of all debris and materials after the installation is complete.

Monitor and record system, drop, and in house leakage; Maintain records including daily logs, gas sheets, etc. as required; properly record all required information on work orders, surveys, referrals, etc.

Collect payments and secure appropriate customer signatures.

Clean, maintain, stock, and secure assigned vehicle and equipment.

Utilize and become proficient with tools and information that will enhance business results (DRUM, EQA, etc.).

Operate Company vehicle in a safe and responsible manner.

Perform other duties as requested by supervisor.
PREFERRED QUALIFICATIONS:
Entry Level Position
EDUCATION, CERTIFICATION & LICENSES:
High School Diploma or equivalent work experience
Valid driver's license with satisfactory driving record within Company required standards
WORKING CONDITIONS:
Work indoors in confined space, poorly ventilated areas such as attics during extreme heat
Exposure to dust, dirt, noise, insects, cleaning solutions
Work outdoors in all kinds of weather and at all times of the day or night
Work performed near power lines and electricity
Work and travel in inclement weather
PHYSICAL REQUIREMENTS:
Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment
Ability to accurately measure distances, using tapes or other measuring devices
Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 90 pounds)
Ability to climb poles using gaffs, hooks and climbing belt as needed
Ability to differentiate between different sizes and colors of wires
Ability to make cable connections in tight spaces by bending, reaching, twisting
Ability to operate appropriate computer or test equipment associated with position
Ability to perform job from high places (i.e. poles and roofs)
Ability to work while standing 50 - 70% of the time
Ability to work with small components and wires to make cable connections
Ability to work with appropriate testing equipment (e.g. signal level meters, ohm meters, etc.)