Job Title:

Broadband Tech Lead

Location:

SELMA 36701

Career Level:

Entry Level

Reference Code:

7338

OCCUPATION:Wire and Cable Install/Maintain/Repair

POSITION OVERVIEW:

POSITION OVERVIEW:
Under minimal supervision, perform basic to complex installations, disconnects and service changes for residential and business customers for cable, internet, telephone and home networking services. Perform basic to complex troubleshooting and repairs from customer's electronic devices (TV, Modem, etc.) to the amplifier.  In addition, provide technical guidance to BBT I – BBT Senior positions.
ESSENTIAL FUNCTIONS OF THE POSITION:
Perform installations, disconnects, reconnects, service changes, relocates and other tasks as defined, troubleshoot and repair customer cable, internet, telephone and home networking services from the first active to the connection of the customer’s equipment for single, multi-family and/or commercial dwellings including, but not limited to, as appropriate, all necessary wiring both interior and exterior and hardware.

Troubleshoot and  repair drops from tap to service location; troubleshoot advanced to complex distribution and return-path problems; splice cable; Install and configure network interface cards and client software on customer  computer equipment; Identifying problems with customer system configurations and settings that interfere with use of the service.

Perform all work as necessary to conform to quality control guidelines (includes compliance with requirements outlined in applicable regulations such as: OSHA, FCC, and NEC, etc and following procedures as outlined in the CPNIQ, TQA, other Installation, Technical, Operations, and Safety Manuals, and Employee Handbook).

Promote company products and services and educate customer on proper use of services and equipment, including channel lineups, how to add additional services and access help online.

Perform all diagnostic, quality control, auditing, leakage detection and record-keeping expected of a Broadband Tech Sr.

Perform BBT TQA and related inspections.

Handle and address customer escalations.

Assist with outages, I-Net issues and Headend related issues.

Assist with trouble call analysis.

Collect payments and secure appropriate customer signatures; relay customer feedback.

Utilize and be proficient with tools and information that will enhance business results (DRUM, EQA, etc.).
Assist in providing training to all levels of the Broadband Technician.

For applicable systems: Perform repair and maintenance on voice systems, including uninstalling and removing existing CPE; Installing, uninstalling, and reconnecting NIU devices and backup powering; Initiating DHCP script.

Operate Company vehicle in a safe and responsible manner.

Perform other duties as requested by supervisor.
PREFERRED QUALIFICATIONS:
1 year Broadband Technician Sr. or equivalent work experience
EDUCATION, CERTIFICATION & LICENSES:
High School Diploma or equivalent or equivalent work experience
BBT Sr. certification or equivalent work experience
Valid driver's license with satisfactory driving record within Company required standards
WORKING CONDITIONS:
Work indoors in confined space, poorly ventilated areas such as attics during extreme heat
Exposure to dust, dirt, noise, insects, cleaning solutions
Work outdoors in all kinds of weather and at all times of the day or night
Work performed near power lines and electricity
Work and travel in inclement weather
PHYSICAL REQUIREMENTS:
Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment
Ability to accurately measure distances, using tapes or other measuring devices
Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 90 pounds)
Ability to climb poles using gaffs, hooks and climbing belt as needed
Ability to differentiate between different sizes and colors of wires
Ability to make cable connections in tight spaces by bending, reaching, twisting
Ability to operate a bucket truck and test equipment, required to perform job duties
Ability to operate appropriate computer or test equipment associated with position
Ability to perform job from high places (i.e. poles and roofs)
Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers in the installation of cable to the residence and TV set converters
Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts
Ability to work while standing 50 - 70% of the time
Ability to work with small components and wires to make cable connections