• Provide day to day support via phone and email.
  


• Problem resolution
  


• Ensure agent satisfaction by pro-actively addressing all service issues.
  


• Track and trend service issues.
  


• Manage effective relationships with internal and external customers.
  


• Provide best practices and training on all Signator products and services.
  


• Participate in departmental projects and initiatives.
  


• Provide exceptional service.
  


• Supporting the trade desk for the execution of equity, mutual fund and fixed income trading.
  

Qualifications:

• Bachelor's degree in a business related field


• Financial services / Customer service experience


• Commitment to Quality


• The ability to manage customer relationships in a fast paced environment


• Strong written and verbal communication skills


• Strong organizational and multi-tasking skills


• Business and industry knowledge


• Series 7 and 63 (required within 6 months of hire)