Recall is a global leader in managing critical information throughout its lifecycle. Through its three core lines of business, Document Management Solutions, Secure Destruction Services and Data Protection Services, Recall provides secure storage, indexing, retrieval, digitization and closed-loop destruction services for information in multiple formats, to approximately 80,000 customers worldwide. The company’s 4,500+ team members manage all of these services at nearly 300 dedicated operations centers in over 20 countries on five continents.
Recall's diverse customer base represents small, mid-sized and large, multi-national businesses in a range of industries including finance and banking, healthcare, legal, media, government and professional services. To support these customers in a manner that allows them to focus on their core competencies, Recall harnesses the best people, innovation and global standard operating procedures and measurement. Combine that all with a passion for quality and Recall delivers the industry’s most powerful solutions.
Position Purpose
The Bronze Account Manager’s (BAM) purpose is to develop, retain and grow revenues/profits within assigned bronze clients for all business lines within Recall. The BAM will maximize organic growth of client base and leverage all services to obtain revenue growth. The BAM maintains client communications, develops client and field relationships and executes project based campaigns.
Key Accountabilities
The Account Manager's responsibilities include but are not limited to:
· Overall client satisfaction and retention of clients
· Profitably growing assigned account portfolio
· Identifying and developing opportunities to increase Recall’s presence/revenue across all of Recall’s service lines.
· Manage contract renewals and monitors pricing change
· Organize quareterly or annual business reviews that may involve Recall and client’s management teams
· Complete special projects/campaigns as required to meet Recall objectives
o New product/technology introductions (RFID, etc.)
Qualifications
Bachelor’s Degree preferred
1-2 years of sales or account management experience preferred (Bronze Accounts)
Must be bilingual in French and English; written and spoken.
