This postion is located in the Clearwater, FL area so only local candidates or those willing to relocate at their own expense should apply.

Business Analyst/Business Process Engineer

Overview:

The eMASON, Inc. Business Analyst/Business Process Engineer develops product expertise in the Clarifire application to facilitate and manage software implementations. In this realm, they provide analysis and management of processes that result in efficiency, quality and effectiveness for eMASON clients. 

Responsibilities will include but are not limited to:

•          Quickly develop deep Clarifire expertise in order to serve as Clarifire Subject Matter Expert for eMASON clients.
•          Assist in the analysis, design, build-out and automation of critical business processes, using Clarifire
•          Assist in identifying ways to improve client processes through Clarifire-based process automation, assisting in:

o        Data gathering, Workflow and Process mapping in MS Visio

o        Preparation and documentation of client business requirements

o        Process improvement analysis (what to automate, what to change, what to eliminate)

•          Preparation of Case and Time studies of before and after
•          Project Management for clients on a large scale

ROLES

•          Deliver superior client-support during Consultative and Pilot Implementation phases of Clarifire deployments and consulting engagements.

•          Serve as a member of the Level 2 client Support Desk, directly handling and tracking client requests for Support.  Ensure timely, professional and complete response to client end-users on requests for assistance, independently resolving issues and questions when possible and routing problem incidents to the appropriate internal teams for resolution as necessary.

•          Provide end-user and train-the-trainer Training on eMASON software products and processes.

 Requirements:

•          Bachelor's degree
•          Project Management Certificate preferred
•          BPM Certification a plus
•          Advanced MS Visio skills are a MUST
•          7-8 years with workflow or process automation experience
•          Excellent analytical skills and attention to detail
•          Excellent Communication Skills
•          Ability to travel up to 20% (can be full time travel during periods of implementation)
•          Client Oriented

eMASON, Inc.'s vision and mission are centered on creating a culture that reinforces our core values of  Commitment, Self Responsibility, Respect, Innovation and Creativity.

        

IN ORDER TO BE CONSIDERED FOR THIS POSITION, PLEASE APPLY ONLINE AT www.emason.biz/careers.html

eMASON, Inc. is strictly a non-smoking company.

 

Please no agencies, faxes, or phone calls. Thanks!