Job Summary:

Under limited direction, uses specialized knowledge and skills obtained through education and experience to serve as a liaison between the business community and the IT organization in order to provide solutions to meet user needs.  Provides business analysis support for larger and more complex applications, including analyzing and documenting business processes and translating user requirements to software development teams. Provides training and plans, assigns, monitors and leads the work of others.  Leads large and/or multiple projects with significant scope and impact. Works independently on difficult assignments that are broad in nature requiring originality and ingenuity with some latitude for unreviewed actions or decisions. Recommends or provides comprehensive solutions to complex problems. Results are evaluated at agreed upon milestones for effectiveness in achieving specified results. Extensive contact with internal customers is required to identify, research, analyze, and resolve complex issues.

Essential Duties and Responsibilities:

·         Adheres to established standards and maintains currency in business analysis practices, procedures and techniques.

·         Consults with users to identify, analyze, refine and document business requirements.

·         Coordinates project activities with appropriate entities. 

·         Develops conceptual design documents, including project definition, alternative solutions, scope of work, functional specifications and logical skeletons for new systems.

·         Follows up with internal clients about completed tasks to ensure client satisfaction.

·         Identifies requirements for testing, develops test plans and scripts and coordinates test transmissions, as required.  Tests software.

·         Provides training and leads the work of others, as required.

·         Reviews operational procedures and methods; maps current business processes; defines and analyzes business activities; identifies best practices; and recommends improvements. 

·         Serves as a liaison between end users and software development teams, including functioning as a subject matter expert (SME) in translating requirements to software development teams, as required.    

·         Performs other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities:

Knowledge of:

·         Concepts of risk management, issue tracking, change management and requirements gathering.

·         Experience with AGILE development methodology desired.

·         Concepts, practices and procedures analyzing business processes.

·         Financial services concepts, practices and procedures.

·         The use of technology in business.

·         The relationship between IT and business.

·         Core business competencies such as finance, management, accounting, operations, and marketing.

Skill in:

·         Formally presenting ideas and information to audiences of all levels.

·         Creating and interpreting process maps and flowcharts.

·         Preparing various reports, summaries, surveys and written recommendations.

·         Developing conceptual design documents, including devising logical skeletons for new systems.

·          

Ability to:

·         Analyze a business process within a functional area and derive business requirements to satisfy a general request.

·         Actively communicate technical and business aspects of work efforts to team members.

·         Actively mentor team members.

·         Cultivate a positive attitude within the team. 

·         Decide and act on a direction, then report immediately.

·         Champion non-technical project and product improvement effort.

·         Lead a project meeting. 

·         Provide a high level of customer service.

·         Establish and maintain effective working relationships with others.

·         Exhibit a positive attitude when dealing with others.

·         Follow all internal procedures for handling customer requests.

·         Communicate timely and through proper channels to keep customer and upper management informed of the progress of an issue.

·         Take ownership of issues, focusing on root causes and following through to resolution.

·         Attend to detail.

·         Analyze and solve problems.

·         In emergency situations, determine appropriate actions to protect critical systems and data.

·         Effectively organize and prioritize all tasks and responsibilities to meet deadlines.

·         Participate in team projects and activities.

·         Demonstrate flexibility in accepting and adapting to change.

·         Clear, concise, grammatically correct oral and written communications, both formal and informal.

·         Demonstrate appropriate frequency and level of detail in communications.

·         Escalate unresolved issues to others, when appropriate.

Educational/Previous Experience Requirements:

·         Bachelor's degree in MIS, Business, or Finance.

·         Requires technical and business knowledge in multiple disciplines and processes.

·         Requires a minimum of five (5) years of relevant work experience.

~or~

·         Any equivalent combination of experience, education, and/or training approved by Human Resources.