About Harte-Hanks:

Harte-Hanks® is a worldwide, direct and targeted marketing company that provides direct marketing services and shopper advertising opportunities to local, regional, national and international consumer and business-to-business marketers.  Harte-Hanks Direct Marketing improves return on its clients' marketing investment by increasing their prospect and customer value through solutions and services organized around five groupings of integrated activities:  Information (data collection/management) — Opportunity (data access/utilization) — Insight (data analysis/interpretation) — Engagement (program and campaign creation and development) — Interaction (program execution). 

Position Summary:

The Business Analyst is responsible for working with the global Business Intelligence (BI) team in order to provide reports, insight, and analysis for various client and internal projects. In this role, you will be responsible for formulating sound strategies, providing insight into business operations through statistical analysis, report creation, and project management.  This position will work with multiple departments to implement global analysis strategies for key corporate and client initiatives as well as creating and maintaining reporting solutions.

The ideal candidate will apply high-quality expertise to the implementation of our Business Intelligence solutions that leverage our reporting packages, technology platforms, and analytical tools. 

The Business Analyst role is a combination of hands-on analysis along with report design, and it will require excellent organization and communication skills.  The responsibilities of this role include managing multiple projects, providing analytical guidance, and implementing reports and report modifications.

Essential Functions and Responsibilities:

·        Provide consultative support to our clients that is data-based, analysis-driven, and grounded in a solid understanding of direct marketing, call center operations, and customer relationship management

·        Have an intimate knowledge of COPC and Six Sigma processes through training or experience

·        Manage projects, tasks, and systems utilizing project management methodology

·        Articulate system requirements and concepts to both business audiences and highly-technical individuals

·        Translate requirements into actionable reports

·        Perform various ad-hoc analyses, including but not limited to, customer satisfaction analysis, tenure and learning curve analysis, quality of service analysis, and contractual KPI driver analysis

·        Consult with end-users to help define specifications for the analysis projects and system enhancements

·        Implement streamlined and automated solutions for reporting practices

·        Conduct statistical analysis from data elements collected via multiple systems and/or surveys

·        Will be involved with improving operational metrics, business case development, and performance measurement

·        Become an expert in client-owned systems and tools in order to provide recommendations to the account team on how to best utilize the system for their business

Required Experience, Skills and Education:

·        Bachelor degree preferred

·        1 - 3 years experience in providing data-based analysis through statistical methods

·        Experience with developing solutions derived from the Six Sigma and DMAIC approach

·        1 – 3 years writing technical specifications

·        Project management experience

·        Knowledge of BI tools such as Cognos and/or Business Objects

·        Expertise in Microsoft Excel and Microsoft Access

·        Report building experience

·        Ability to multi-task, understand and be responsive to customer needs, and work under tight deadlines

Compensation and Benefits:

Harte-Hanks offers attractive compensation plans along with a comprehensive benefits offering including:  Medical, Dental, Life, PTO, 401k, Flexible Spending Accounts, Disability, Educational Assistance and Employee Referral Bonus plans.  Harte-Hanks is respected as an employer of choice due to our numerous career opportunities, our highly talented team members, our world-class reputation, and our impressive client portfolio.  If the fit is right, consider bringing your talents to our team to help us continue to make it happen!

Note:  The information listed above is intended to describe the general nature and level of this position.    Essential functions and responsibilities may change as business needs require.

Harte-Hanks is an EEO/AA Employer