Business Analyst:

Do you have a passion for creating great products? ServiceLink’s Information Technology management team is looking for talented, ambitious, self-directed individuals to guide the requirements elicitation process from conception to launch. If you’re eager to reduce the cost, risk and complexity associated with the financial services industry and have a proven track record of excellence, we have projects waiting for you!

ServiceLink is the national lender platform for the FNF family of companies, providing a full suite of origination, default, business consulting and technology related products and services to the industry’s national and regional mortgage originators and servicers.  The company is in need of a Business Analyst who will play a critical role in the creation of the next generation of ServiceLink’s products.

Job Summary:

·      As a ServiceLink business analyst, your responsibilities will include gathering requirements, helping to define a product vision and strategy, and working with world-class engineers to execute it.

Responsibilities:

• Effectively collaborate with business, marketing, technical and design teams to develop requirements, prioritize enhancements, translate into BRDs and FRDs and drive projects to completion.
• Perform complex business problem solving. This will require a significant capacity for strategic thinking and quantitative analysis, as well as an outstanding ability to communicate both verbally and in writing.
• Conduct analytical review meetings as required with business stakeholders and domain experts to acquire the details to write functional specifications.
• Work closely with customer organization, development, quality assurance and project management to develop project scope and estimates.
• Work with minimal supervision, to deliver on schedule, and to coordinate and prioritize multiple job requests.
• Manage user acceptance testing process with key stakeholders.
• Work closely with the ServiceLink product team during the development and release cycle.  Define, track and improve key information technology metrics.
• Conduct competitive analysis and develop a strong understanding of the industry and our partners to identify opportunities to improve the product.
• All  other duties as assigned.

Skills and Experience:

·         At least 5 years direct experience developing enterprise software, with special consideration given to experience in the area of workflow and SaaS based applications.

·         Product Management or product design experience.

·         Financial Services Experience - Loss mitigation experience preferred.

·         Experience developing Internet products and technologies.

·         Experience with all aspects of the System Development Lifecycle; knowledge of successful software development methodologies and best practices.

·         Must be extremely detail oriented, a good problem solver, a good listener, articulate (in both writing and verbal communications), and able to handle projects alone and within a group. 

·         Positive attitude, negotiation skills, strong written and oral communication skills are also required.

·         Special consideration given to experience in the area of workflow, rules, SaaS based and highly configurable applications.

·         Strong understanding of technologies and products that are used to assist in the product management process, including Sharepoint/Wiki, Word, Visio, Excel, PowerPoint, and other Microsoft Applications.

·         Undergraduate Degree in Computer Science, Software Engineering, Information Technology, Management Information Systems, Business, or equivalent work experience.