Business Analyst - Practice Management / ABDRMLB01

Position Description:

DESCRIPTION:
AllscriptsMisys (NASDAQ: MDRX) uses innovation technology to bring health to healthcare. Formed by the merger of Chicago-based Allscripts and Raleigh-based Misys Healthcare, the newly integrated company is one of the nation’s largest providers of healthcare information technology. Our world-class software, services, information and connectivity solutions are consistently ranked No. 1 in their classes, and our focus on clients first has made us one of Fortune magazine’s “Top 100 Fastest Growing Companies in America” two years in a row.

Today, 150,000 physicians, over 700 hospitals and 7,000 post-acute and homecare agencies turn to Allscripts to Connect to HealthTM - improving quality, eliminating errors and reducing cost. We help physicians and providers transform today’s disconnected system of ‘healthcare’ into a connected system of ‘health.’

AllscriptsMisys offers exciting new career opportunities in various locations throughout the U.S. We are passionate about our mission to improve healthcare. We work to make a difference and this is an exciting time to join us! We are currently seeking talented, bright and hard working individuals with a proven track record of success.

The Business Analyst supports the development of the Practice Management product with a focus on the integration of the PM application with other applications/Utilities. The Business Analyst serves as a liaison between development and other internal and/or external project stakeholders, including Support, Education, Sales, Implementation, other internal development teams and outside vendors. This individual is a domain expert and acts as a resource on features, operation and application of the software, assists with or provides high level support to clients, and participates in troubleshooting reported errors and software defects. This individual is also responsible for researching and responding to Software Enhancement requests from clients and other staff members and for creating functional requirement documentation for the design of new feature functionality. Provides the primary Beta support on applications software and coordinates Beta site updates.
PRINCIPAL DUTIES AND RESPONSIBILITIES
• Responsible for management of Enhancement Requests. Monitors Team Foundation Server as needed to identify work items and to track enhancement requests and new software functionality. Keeps assigned tasks up to date.
• Evaluates and researches Software Enhancement requests to define the problem/need, goals, and desired resultant functionality. Specifies inputs to be accessed by the system, processing steps, system outputs or screens to meet entry needs of the user. Prepares written specifications with flow charts and process diagrams as needed for programmers to follow. Forwards appropriate information to the Product Manager for consideration and approval. Communicates status with requestor.
• Communicates with internal and external customers and vendors during the initial design phase for new functionality to assess and define requirements. Coordinates internal and external forums regularly throughout the year and either hosts the meeting or takes notes as directed.
• Works with external Vendors and customers to define the integration workflow and implementation for new external applications or utilities. Coordinates reviews of these workflows with the clients and vendors prior to start of development.
• Responsible for industry and competitive analysis that will be used to identify change requests. Topics for analysis will be driven and/or approved by Product Management.
• Assists Application Support, Education, Sales and Implementation Specialist Teams with questions and issues from clients, RFPs and prospective clients. Utilizes on line sessions as needed/requested to discuss new or future functionality.
• Communicates with product developers and QA specialists on product issues.
• Conducts extended support investigations to duplicate software errors and inconsistencies that may require development intervention. Prepares written specifications as needed to clearly communicate any needed changes to development.
• Interfaces with Development and QA to answer software application and business use questions during the development and testing process. Coordinates hand off meeting with Development, QA, Education & Documentation when specifications are approved.
• Reviews software documentation created by the Education department for accuracy.
• Participates in internal training for Support and Implementation specialists on new software functionality as requested.
• Co-ordinates release of Beta site updates and provides first level support for these clients during the beta testing phase, as directed.
• Researches, generates and applies best practice guidelines in the development of Practice Management components.
• Acts as a domain expert resource to other departments.
• Other duties as assigned

GENERAL RESPONSIBILITIES
• Cultivate attitudes of open communication and team building.
• Share experience and research information.
• Maintain a thorough understanding of quality, schedule, and cost, and of the impact of these areas on the product development process.
• Maintain awareness of Allscripts’ corporate policies and procedures as they pertain to roles and responsibilities; suggest new and better ways of doing things.
• Continue to enhance skills through reading, mentoring, and training (either external or internal).


Qualifications:

• Bachelor’s degree with at least 3- 5 years of practice management industry experience (ambulatory setting preferred); or equivalent combination of education, training and experience.
• Experience with integrating Healthcare applications utilizing industry standard messaging standards such as HL7, ANSI X12 and XML using TCP/IP, HTTP and/or Web Services protocols for transport.
• Experience with practice management applications and associated implementation and support and general Health Information Technology (HIT).

• Strong English language verbal and written communication skills
• Consistently making major contributions to the innovative design of new features or products. Consistently contributes new and unique solutions to known product and process deficiencies.
• Solid Interpersonal Skills. Will be required to work closely within a team and collaborate with other teams within the organization. Able to handle conflict, difficult situations, and urgent issues in a professional manner. Listens carefully to all points of view to ensure a clear and common understanding is achieved. Strong customer service skills keeping “customer satisfaction’ as a guiding factor.
• Self-motivated and tenacious when tackling tough technical issues
• Independence/Initiative – Able to work with limited supervision, adhering to overall department and company procedures.
• Thorough product knowledge
• Strong organizational skills utilizing complex industry information as needed
• Ability to work in a multi-discipline team environment.
• Strong computer skills including knowledge of Windows-based conventions.
• Ability to maintain concentration while multi-tasking

From our business casual environment, flexible work schedules and recognition programs to our training and comprehensive benefits packages — Misys Healthcare believes in our employees and promotes their life balance. If you are interested in working for a company that will provide you with the resources and career opportunities to succeed, apply now. EOE/AA.