Are you looking for a career in a high-energy, professional work environment at a company whose cutting edge technology enables the flow of the world's digital data and on whom the high-tech world depends every day? Are you looking for a company that values and rewards your contributions, challenges you to shape your own career path, and provides top-notch personal development? If so, Brocade is the place to begin and explore your career!

Brocade is an industry leader in data center networking solutions and services that enable organizations to manage their most vital information assets. It's no wonder that Global 500 companies rely on Brocade technology to keep their businesses running around the clock. Brocade has pioneered the technologies that enable highly reliable and secure data center connectivity. Today most of the world's data flows through Brocade equipment and data center networks built on Brocade technology.

Job Description

Brocade's Global Services Business Analysts create the plans, materials and implementation processes to keep projects, product launches and other business operations running smoothly. In a constantly developing industry, these individuals must keep the organization up to speed by updating materials, processes and communication practices. Upon joining Brocade, you will participate in the University Development Program (UDP). UDP is designed to educate you on the networking industry, Brocade's business and products, and train you on key interpersonal skills which will set you up for quick integration and success.

Day-to-Day Responsibilities

·         Assist in the maintenance and synchronization of Brocade's install base data with our support partners

·         Assist with developing and analyzing data reports on Brocade's install base

·         Maintenance and ownership of Brocade Sharepoint (internal web) for Support Alliances

·         Manage inbound service location requests via direct or coordinated response

·         Targeted projects centered on Support Alliance partner requirements

Education and Experience

·         BA/BS in business, marketing, communications or related fields; or equivalent work experience.

·         Familiarity with managing projects schedules, solving complex problems, and nurturing cross-functional collaboration

·         Motivated and determined; persistent and enthusiastic

·         Excellent communication, presentation, and documentation skills

·         Ability to work collaboratively and with accuracy in a fast paced, complex environment

·         Good problem solving skills

·         Knowledge of Customer Support processes and practices

·         Comfortable with technical and business English usage ( documents reading, e-mails, conference calls )

·         Familiarity with Microsoft Excel, Oracle, and Microsoft Project is a plus.

 Physical requirements

·         Frequent use of mouse and keyboard

·          Frequent phone usage

·         Occasional lifting up to 10 pounds

Brocade is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.