title
  • Work with the world’s leading companies and organizations to help them meet their most critical business challenges – Mercer counts 9 out of 10 Fortune® 100 companies among its clients
  • Work for a company where diversity and inclusion are guiding principles – Mercer provides a supportive environment that encourages different approaches and different points of view. Our corporate culture respects and thrives on the individual cultures of our employees
  • Work with the best and brightest individuals, colleagues who are committed to exceeding the high standards set by our clients – and by ourselves
  • Work for a company that offers a vast array of learning and development opportunities
  • Work for a company that conducts business with the very highest standards of integrity
  • Company Name:
    Mercer
  • Location:
    Louisville, KY 40201
  • Status:
    Full Time, Employee
  • Reference ID:
    LOU000E6

Work should be a rewarding experience

Mercer offers a comprehensive total rewards package designed with your health and wealth in mind.

MMC and its Affiliates are equal opportunity employers.

Mercer, a wholly owned subsidiary of Marsh & McLennan Companies, Inc. is the world leader in helping organizations leverage the power of their people to achieve peak company performance.

If you thrive on challenge, are passionate about ideas, love solving problems and truly enjoy connecting with people, we encourage you to explore the hundreds of job opportunities available through Mercer.

Our core strengths in consulting, outsourcing and investments place Mercer in a unique position to help our clients achieve the extraordinary – and extraordinary results require extraordinary people.



About Job
Business Process Analyst - Retirement

 A Business Process Analyst is a member of the Global Business Process team working in our Retirement area to identify, develop and implement process changes to improve the efficiency and effectiveness of the delivery of retirement services. 
 
To fulfill this role, the Business Process Analyst will:

  • Provide administrative and testing support for business processes.  

  • Communicate and collaborate with business teams to implement changes in their business delivery model to recognize process improvement.  Document process, technology and performance measurement ideas (global and regional) to improve business productivity and quality. Serve as a process resource to support training efforts, and monitor/evaluate/resolve process and quality issues raised by the business delivery teams.

  • Maintain generic operational documentation describing the standard business delivery model.

  • Participate in the development, testing and implementation of new tools/technology that improve process.

  • Collaborate with colleagues from other centers globally to share ideas and leverage local initiatives globally.

  • Identify, implement, collect and review performance measurement metrics, both qualitative and quantitative, to measure improvements in operational efficiency.

  • Provide project co-ordination support to global business process project leads by assisting with project organization, issues logs and related follow-ups, and meeting facilitation.


  • Bachelor Degree in Actuarial Studies, Business, Mathematics, Commerce, Information Technology, or related

  • 2 years relevant work experience

  • Experience with performing business process reviews a plus

  • Knowledge of defined benefit pension concepts and/or actuarial valuations a plus

  • Advanced Microsoft and Excel skills

  • Excellent verbal and written communication skills

  • Effective facilitation skills for conducting meetings

  • Strong analytical and problem-solving skills

  • Show initiative, enjoy working in a team environment.



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