• Interview customers to identify system needs
• Document user needs identify systems impacted by necessary changes
• Perform usability studies to recommend user interface and reporting changes
• Monitor and interpret government mandates to identify additional process or sytem functionality or changes necessary to existing
• Actively resolve day-to-day technology needs of the business unit with a focus on the analysis of processes – dissecting problems and suggesting solutions, including complex systems process analysis, design, and simulation
• Leverage knowledge of IS solutions and business support improvements as well as industry requirements to identify, propose, and influence customer business solutions
• Identify marketing opportunities for potential customers and present systems and services products as solutions
• Develop and maintain relationships with internal and external customer management, testers, and users as well as other IS staff and management
• Facilitate communication between business units and IS to negotiate agreements and commitments
• Assist in the business process redesign and documentation as needed for new technology
• Participate in continuous review and update to ensure that processes meet changing business unit conditions | Behavior Characteristics:
It is preferred the candidate want to stay at BCBS long-term because this is a multi-year project. Candidates must also be self-motivated because this is not a micro-management type environment. | | |
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