Industry leading company seeks an outstanding, proven Call Center Manager / Director who possesses high energy and a positive leadership style for their Cleveland, OH location.  Ideal candidate will set the process, procedures, metrics, management of the staff etc… in an Inbound & Outbound Customer Service and Telesales environment. 

Must have at least 5+ years of prior call center management experience managing in a telesales and customer service environment.  Candidate will have solid communications skills, stable work history, strong leadership & development skills and the ability to manage people, process and technology. Must have at College Degree. Insurance Industry experience is preferred.  LOCAL CANDIDATES ARE ENCOURAGED TO APPLY!

COMPENSATION:  $60K - $80K Base  Plus, Plus & Benefits

Please email resume in a Word attachment to:  vsaunders@thecallcentergroup.com