Working at Purolator USA is more than a job. It's an opportunity to learn and excel, to be part of a winning team and to contribute to the success of our growing company. Purolator USA is a subsidiary of Purolator Courier, Ltd., Canada's largest integrated distribution services company. Purolator USA is rapidly expanding throughout the United States, with its workforce expected to grow significantly during the coming months.
CLIENT RELATIONSHIP REPRESENTATIVE
PRIMARY FOCUS: Responsible for maintaining and supporting customer needs and requirements in a designated geographic area. Serves as the primary point of contact for designated customers – insures customer’s needs are addressed in a timely fashion and that consistent contact is maintained on a regular schedule.
SPECIFIC ACCOUNTABILITIES
- Responsible for developing long-term partnerships with current customers and serves as the face of Purolator to the customers.
- Responsible for developing relationships with key personnel in the distribution, finance, account and customer service areas for each customer in their territory.
- Properly set up accounts internally.
- Liaise with counterparts in other Sales roles (National Account Execs. and Major Account Execs.) and operations to seamlessly implement new accounts and insure that the customer has relevant Purolator contact info.
- Keeps records and makes reports on all phases of activities for customers and internally
- Actions and directs follow-up (written or phone) on all customer service related issues presented by the sales team. (ie: service failures, operational changes or problems, shipment status inquiries (track & trace), preprints/supplies, service information, scheduling pick-ups, corrections on shipments, & returns)
- Interact with warehouse personnel and Service Quality to ensure that all clients shipments are moving.
- Preparation and implementation of special customer services on demand as identified by the Sales team or customer (ie: service performance surveys, special customer communication, etc.)
- Collaborate efforts to resolve billing issues
- Special projects or customers requests as needed.
- Additional responsibilities as identified by management.
QUALIFICATIONS
- Proven track record of successfully building customer relationship skills
- University degree or equivalent work experience and 2-3 years experience
- Exceptional organization and be able to engage in multiple tasks at once
- Demonstrates strong relationship building skills as he/she will be the primary point of contact for specified customer base
- Ability to strategically orchestrate many resources
- Proficient in MS Office
- Identify, address and resolve challenges in a forthright manner
Purolator USA provides a competitive benefits package including:
- Health Care Benefits including Medical, Dental, Vision, Prescription Drugs
- 401k with Employer Company Match
- Company Paid Life Insurance
- Disability / Income Protection
- Optional Life Insurance
- Employee Assistance Program
- Tuition Assistance
- Flexible Spending Account
- Paid Time Off
Gross Profit Bonus
If you are a qualified candidate, and you are interested in a challenging career with a growing organization that values its employees, please e-mail your resume to USAHumanResources@Purolator.com
For further information about Purolator USA, please visit our website at www.purolatorusa.com
EEOC / D V
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