Chief Operation Officer  (COO)

Position Description:

The COO supports the work of the company's chief executive officer focusing on the establishment and optimization of day-to-day operations in the company. All internal department heads responsible for delivering IIP services report to the COO. These include:

·          IT

·          Sales / Marketing

·          Customer Service/Account Management

·          Research & Development

Responsibilities of the COO:

·          Advise the management team on key planning issues and make recommendations on important business decisions.

·          Strategic planning and resource allocation

·          Establish operational processes/ process improvement

·          Manage  products and services strategy implementation, in particular regarding to budgets and timelines

·          Ensure quality control of all company output as pertains to customer acquisition and delivery of services

·          Ensure all department heads are fully informed of operational objectives

·          Set operational and / or performance goals for each department which are aggressive, achievable and tied to long-term goals

·          Establish and monitor performance reporting systems

·          Monitor department performance against performance goals to ensure that progress is being made

·          Conduct regular meetings with department heads to ensure that priorities are clear and coordination is good.

·          Ensure activities comply with organizational requirements for quality management, legal stipulations, and general duty of care.

·          Facilitate resolution of issues between departments.

·          Take charge in high-priority crises.

Personal characteristics required for chief operating officer:

·          Ability to lead, plan and manage change

·          Passion, or the willingness to become immersed in work

·          Initiative

·          Strong organizational skills

·          Strong time management skills

·          Strong negotiation skills

·          The ability to set priorities

·          Good communication skills