At UnitedHealth Group, our mission is to help people live healthier lives. To achieve this goal, we are focused on building a modern, adaptable, innovative and inclusive system of health care services.

Our scale and potential to improve health makes us one of the most visible stewards of America's vast health care system. Entrusted with both important resources and responsibilities, we are involved on a daily basis in decision-making that has life-changing consequences for millions of Americans.

Everything we do is motivated by and springs from this position of trust and accountability. We work to bring greater quality, affordability, access and simplicity to the health care system - ensuring that the people we serve get quality care, as well as the guidance to make informed decisions about their care, health and well-being.

• Co-lead business executive team, with primary responsibility for translating business vision and strategy into operational tactics and building the necessary organizational support and infrastructure.


• Enhance business metrics required to meet client and customer requirements and achieve financial/growth targets and key goals.


• Assertively and independently enhance business processes in a manner that systematically improves operational execution and delivers on value proposition to customers.


• Establish and oversee controls to ensure operational efficiency.  Create a pro-active management by exception culture.


• Initiate and oversee operational plans and initiatives related to operational excellence and customer/member satisfaction.


• Drive talent management in operations and top-grade across all lines of business.


• Connect metrics on operational accountability to financial forecasting and planning and capital processes.


• Ensure contractual agreements and obligations are met. Provide senior-level guidance and support in the development and management of customer relationships.


• Assess operating business risks/opportunities and identify strategies to mitigate/capitalize as appropriate.


• Oversee direct due diligence and integration of new businesses.

• A bachelor's degree is required; a master's degree in business or operations is preferred.


• At least 10 years of progressive management experience of complex operational functions in a matrixed environment.


• Broad functional capabilities including product management, strategic planning, sales operations, business development, product management, operations, technology, finance and P&L management experience.


• Proven experience and familiarity with software design, development and deployment models.


• Experience in health care, especially managed care operations, technology or business process outsourcing industries.


• Proven track record of optimizing organizations and creating significant operational and productivity improvements.


• Strong financial background and ability to establish aggressive goals and deliver results.


• Structures business disciplines to facilitate quick and data-based decisions and ensure accountability for execution. Evaluates outcomes based on qualitative and quantitative measures and adjusts accordingly.


• Proven track record in effectively leading and managing project management teams to produce on-time, high-quality deliverables with a high level of customer satisfaction.


• Maximizes customer linkages and leverages resources, collaboration and efficiency.


• Willingness to take calculated risk.


• Leads inspirationally and nurtures commitment to a common vision and shared values.


• Anticipates and pushes change through the organization, equipping staff to adapt quickly.


• Facilitates holistic thinking/problem solving and integrates efforts/result.


• Aligns people and resources with strategic priorities.


• Communicates in a manner that fosters understanding, commitment and results.

Additional Information:

• Travel Percentage: 50%