- Job Title: CSR II, Tech Care
- Job Location: Colorado Springs, CO 80901
- Reference Code: 190874
- Learn more about T-Mobile
What's T-Mobile Customer Service like?
It's delivering the best customer experience and enriching people's lives by solving problems quickly-the way only you can when you're part of a great team. We work together to deliver the best customer solutions, and we celebrate our successes together. At T-Mobile, we don't just talk about company values, we live them. Ready to bring your passion for great solutions to one of our fast-paced customer service centers? Join us now and together we will become America's most highly regarded service company.
Start writing your story. Be part of ours.
CSR II, Tech Care
One goal, one passion - Customer Service People are at the heart of everything we do—the customers we serve and the co-workers with whom we share success. Attend one of our career fairs and learn more about our commitment to diversity, our comprehensive benefits package and other reasons why you should join T-Mobile. Friday, September 5th, 3 - 5pm Your call center career path could take you from Technical Care Rep to a Coach/Supervisor position and ultimately into management. Some of our best people got their start that way. If you can not contain your excitement and want to apply today, visit www.t-mobile.com/jobs and search for requisition 188428. Technical skills' testing is part our application process. If you are unable to take the test from home, you can call our center at 719-278-8500 to schedule an opportunity to come in and test. CCR II - Technical Support provides 2nd line troubleshooting of technical support to customers for all technical inquiries resulting from network related outages and technical service issues. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Utilize all one-line resources/tools (i.e. ALR, HLR's and MVP's via Crosstalk/SMR) to troubleshoot and diagnose customer issue for resolution and/or preparation for trouble ticket to be passed onto the Trouble Ticket Team. - Manning the Technical Support queue line - Answering/Handling all GPRS billing issues. - Utilizing applications to view customer's network profile to determine abilities in HLR that may be different than what is shown in the billing system. - Gathering of information to be reported within a Remedy trouble ticket. - Keeping aware of possible trends which develop and reporting these findings to their supervisor for tracking. - Staying current with email notification regarding network issues. - Completing Tech Tracking Form in Remedy for tracking and reporting trends. - Assisting Customer Care in times of need by answering calls with general queue billing, coverage, and troubleshooting related issues. QUALIFICATIONS: - Minimum 9-12 months experience in Technical Support - Previous ability with PC or other data device hardware required - Demonstrated competency in Windows based environment - Familiarity with Internet networking functionality and connectivity - Familiarity with Windows hardware and software configurations required T-Mobile is an equal opportunity employer (EOE). We strongly support diversity in the workforce. If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=415671-209-567
Wednesday, September 17th, 6 - 8pm
Monday, September 22nd, 11am - 1pm
The benefits of teamwork
What more can you expect? At T-Mobile, it's high energy from day one: career growth, personal recognition, and diversity are all part of the mix. You'll enjoy competitive pay, special employee phone plans, generous paid time off, tuition assistance, medical and dental coverage, a great company-matched 401(k) plan, advanced training, and more.
At T-Mobile everyone has a voice! We strongly support diversity in the workforce and T-Mobile is an equal opportunity employer (EOE). T-Mobile is a federally registered mark, and the magenta color is a trademark of Deutsche Telekom AG. ©2008 T-Mobile USA, Inc.
