|

Get new similar jobs by email for

CUSTOMER SERVICE REPRESENTATIV...

banner

CUSTOMER SERVICE REPRESENTATIVE LEVEL III

  • Location : Portland, OR
  • Job Type : Full Time, Employee
  • Experience : 1+ to 2 Years
  • Industries : Transport and Storage - Materials
    Business Services - Other
    Other/Not Classified
  • Reference : PCK689-15191_1453748022
Apply Online

Please apply at www.swifttrans.com

JOB ID: 6659

Primary Purpose and Essential Functions: Manage and perform Customer Service functions regarding designated business from a geographically defined territory or assigned customer base which could include regional, dedicated or a decentralized National Account. This position will assist in balancing available capacity and freight demands in conjunction with maintaining a positive working relationship with a core group of customers. Will be responsible for daily hands on customer related situations and resolving load discrepancies.

  1. Lead and solicit business from a specific or assigned number of customers by using daily available capacity.
  2. Commit to and receive detailed customer load information by telephone, fax or electronic tendering, and input all load information into the system accurately to ensure system integrity.
  3. Serve as Customer's first line of communication and refer Customer to the proper departments if/when necessary (i.e. Pricing, claims, etc.) Act as main point of contact for decentralized accounts for the purpose of managing and streamlining discrepancy queue information, service failure reporting and trailer management, as necessary. Communicate service problems, turned down freight, and new business opportunities to Sales. Responsible for monitoring and tracing loads so that follow up can be made to Customers regarding late pickups and or deliveries; as well as any other changes that may occur. Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of Customers. Responsible for managing service issues by researching and coding all applicable service failures in the system to support accurate service reporting. Assist in collecting and maintaining current Customer information in the system.
  4. To serve as an internal extension of sales to increase established customer business and opportunities.
  5. Responsible for managing EDI related requirements regarding 214 Status releasing or other similar electronic transmissions as required by Customer.
  6. Maintains knowledge of customer contractual requirements relative to trailer pools in order to keep turns at the level set to gain optimum utilization of company equipment.
  7. Responsible for managing and clearing assigned user discrepancy queue to expedite the billing process.
  8. Create monthly reports regarding service levels for customers as well as participate on any service oriented conference calls to supply definition
  9. Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company and customer requirements.
  10. Perform additional duties as assigned by leadership.
  1. Skills: Must possess professional skills deemed necessary to interact with Customers on a corporate level including making on-site visits when warranted. Use exemplary telephone skills to present a quality oriented image where the Customer is treated in a consistent, courteous, and efficient manner, so that the impression is one of excellence.Keyboard skills, able to adapt and maximize technological and software solutions, ability to create reports and spreadsheets with existing programming resources available, ability to work in a fast-paced team environment, excellent time management skills.
  2. Education: High school diploma or GED
  3. Experience Required: Minimum of two (2) years Customer Service or Customer Service Relations experience required � preferably in related industry; one (1) � two (2) years of internal Customer Service Representative II preferred



Position Requirements:
Must possess professional skills deemed necessary to interact with Customers on a corporate level including making on-site visits when warranted. Use exemplary telephone skills to present a quality oriented image where the Customer is treated in a consistent, courteous, and efficient manner, so that the impression is one of excellence.Keyboard skills, able to adapt and maximize technological and software solutions, ability to create reports and spreadsheets with existing programming resources available, ability to work in a fast-paced team environment, excellent time management skills.

Required Education:
High school diploma or GED

Required Experience:
Minimum of two (2) years Customer Service or Customer Service Relations experience required � preferably in related industry; one (1) � two (2) years of internal Customer Service Representative II preferred

Job ID:
6659

We are an Equal Opportunity Employer and do not discriminate against
any employee or applicant for employment because of race, color, sex,
age, national origin, religion, sexual orientation, gender identity,
status as a veteran, and basis of disability or any other federal,
state or local protected class.


Please apply at www.swifttrans.com

JOB ID: 6659

About Us

About Us

Swift Transportation began operations in 1966 transporting imported steel through the ports of Los Angeles to Arizona and Arizona cotton for export back through to Southern California.

Jerry Moyes, founder, began with the same entrepreneurial, can-do spirit that is one of Swift’s core values today. The original operation was conducted under the name of Common Market. Operating authority was purchased from a descendant of the Swift Meat Packing family, hence, today’s name of Swift Transportation. Jerry, with his father, brother and a partner, grew the business, with typical start up challenges, to a $25 million annual revenue in 1984. With the passing of Jerry’s father, Carl Moyes, Jerry became the sole owner. By 1990, Swift had grown to a $125 million carrier with 800 trucks. Swift’s significant revenue growth is attributable to internal growth with existing customers as well as acquisitions. Since 1988, Swift has acquired 13 different motor carriers. Today, Swift generates over $4 billion in revenue and operates nearly 18,000 trucks.

Apply Online
Bottom banner

Quantcast