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CUSTOMER SERVICE REPRESENTATIV...
Apply online at www.SwiftTrans.com
JOB ID: 5700
Primary Purpose and Essential Functions: Leads and performs Customer Service functions regarding a specific or assigned number or assigned customers which could include regional, dedicated or National Accounts. Will work in conjunction with other internal departments to achieve territorial balance of capacity and freight while achieving high service levels. Will take total responsibility of ensuring all requirements are met company wide in regards to Customer expectations.
Must possess professional skills deemed necessary to interact with Customers on a corporate level including making on-site visits when warranted. Use exemplary telephone skills to present a quality oriented image where the Customer is treated in a consistent, courteous, and efficient manner, so that the impression is one of excellence. Ability to set priorities and to communicate to areas involving changes that could affect daily operations. Keyboard skills, working knowledge of PC and AS400, Excel, Word, ability to work in a fast-paced team environment, excellent time management skills.
High School Diploma or GED
Minimum of three (3) years (five years is preferred) Customer Service or Customer Service Relationship experience required � preferably in related industry; one (1) � two (2) years of internal Customer Service Representative III preferred.
We are an Equal Opportunity Employer and do not discriminate against
any employee or applicant for employment because of race, color, sex,
age, national origin, religion, sexual orientation, gender identity,
status as a veteran, and basis of disability or any other federal,
state or local protected class.
Swift Transportation began operations in 1966 transporting imported steel through the ports of Los Angeles to Arizona and Arizona cotton for export back through to Southern California.
Jerry Moyes, founder, began with the same entrepreneurial, can-do spirit that is one of Swift’s core values today. The original operation was conducted under the name of Common Market. Operating authority was purchased from a descendant of the Swift Meat Packing family, hence, today’s name of Swift Transportation. Jerry, with his father, brother and a partner, grew the business, with typical start up challenges, to a $25 million annual revenue in 1984. With the passing of Jerry’s father, Carl Moyes, Jerry became the sole owner. By 1990, Swift had grown to a $125 million carrier with 800 trucks. Swift’s significant revenue growth is attributable to internal growth with existing customers as well as acquisitions. Since 1988, Swift has acquired 13 different motor carriers. Today, Swift generates over $4 billion in revenue and operates nearly 18,000 trucks.