MASS BAY CREDIT UNION
Mass Bay Credit Union is a full service, not for profit financial institution,
proudly serving our Members for nearly 75 years.
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Title: Clerk – Call Center
Reports to: Supervisor/Manager

 
Function: Provides quality information and exceptional member service contact and support by telephone. Advise and resolve telephone and e-mail inquiries regarding account information. Transfer calls to appropriate department/employee while processing transactions, member correspondence and requests via mail and telephone. Inform and cross-sell products. Handles all transactions with discretion and confidentiality.

Duties:

• Functions as a full-service, member service clerk providing deposit, transfer and disbursement services;
  
• Transactions and information on Certificates of Deposits as requested;
  
• Complete payroll distribution change requests, following procedure guidelines;
  
• Verify and update member address information as needed;
  
• Inform and cross-sell Credit Union products and services while explaining features and benefits, when appropriate;
  
• Assist with stop payment requests following procedure;
  
• Provide share and loan rates, account balances, check clearings, deposits, auto value information and accept member’s check reorder requests;
  
• Assist members with statement inquiries, errors and resolutions referring to proper department;
  
• Attends training sessions upon request;
  
• Cross-trains and performs other positions within the branch/department and responsibilities as requested;
  
• Responsible for the administration of anti-money laundering duties and the Bank Secrecy laws;

The above is a description of the ordinary duties of the position. Other duties both related and unrelated to the above may be assigned and therefore required.

 
The ideal candidate will have a minimum of three years in banking and/or credit union, preferably in member-support/lending roles. The ability to communicate product information with strong interpersonal and problem solving skills is required.

 
The Mass Bay Credit Union is an equal opportunity employer who offers a very competitive compensation and benefits package. We are a full service, not for profit institution, proudly serving our Members for more nearly seventy-five years. Please e-mail your cover letter and resume to: mdoyle@massbaycu.org  or fax to 617-269-2718.