Job Summary
- Company
- Colwell & Salmon Communications
- Location
- Livonia-Detroit Metro Area, MI 48152
- Industries
- Telecommunications Services
- Computer/IT Services
- Financial Services
- Job Type
- Full Time
- Part Time
- Employee
- Education Level
- Some College Coursework Completed
- Career Level
- Experienced (Non-Manager)
- Salary
- 9.00 - 11.00 USD /hour
Full Time Employment with Full Benefits Package and Part Time with Incentive Options Available - Job Reference Code
- AUG09
Call Center, Collections, Loan Modifications, Mortgage, Telesales Consultants and Representatives
About the Job
Call Center: Customer Service Representatives for Inbound and Outbound Collections and Loan Modification Campaigns
Vacancies - 200 plus for Part Time and Full Time with Benefits
2nd Job Fair from 7th Dec 09 to 10th Dec 09 at LIVONIA for Short Listed Candidates. Hence kindly mail your resume at the earliest.
(Second Training Batch from Mid Dec 09)
Colwell & Salmon - business inteligence outsourcing is a global ITES service provider. We specialize in providing customer interaction solutions and currently are looking for Call Center executives with experience in following outbound and inbound processes:
1. Soft Collections (Inbound & Outbound)
2. Loan Modifications/ Mortgage Campaigns (Inbound & Outbound)
3. Customer Service (Inbound & Outbound)
Shift Timings - Morning Shift/ Day Shift/ Evening Shift including Saturdays available.
Job requires multi-tasking working with multiple screens. Prior experience with CRM software is an added advantage. Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Patience required.
· Calling customers providing product and service information; resolving product and service problems.
· Maintaining customer records by updating account information in the CRM.
· Working with customers to gather all paperwork necessary to complete loan modifications.
· Contributing to team effort by accomplishing related results as needed.
Skills/Qualifications:
Customer Service; Financial Market knowledge; Target oriented; Quality Focus; Problem Solving; Good verbal, listening, and phone communication skills, Solid computer skills, Conflict Resolution, Multi-tasking.
Interested candidates may apply their resumes to email id - resumes@colwell-salmon.com
Human Resources
Colwell & Salmon Communications
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Contact Information
Colwell & Salmon Communications
