In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.

We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 70,000 people supporting client operations reaching more than 100 countries with $6.2 billion in annual revenues.

Positions open in Federal Way.
It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.

Using a computerized system, responds to customer inquiries in a call center environment.

May perform one or more of the following:

• Responds to telephone inquiries and complaints using standard scripts and procedures.
  
• Gathers information, researches/resolves inquiries and logs customer calls.
  
• Communicates appropriate options for resolution in a timely manner.
  
• Informs customers about services available and assesses customer needs.
  
• Provides functional guidance, training and assistance to lower level staff.
  
• Provides assistance, training and troubleshooting support to lower level staff.
  
• All other duties as assigned.

Qualified candidates will enjoy and have expertise in serving customers, ideally with previous call center backgrounds and be available to work in either South King or Thurston County locations. Candidates should have six months of customer service experience, and the ability to type 25 wpm.


We offer a generous Medical, Dental, and Vision package complimented by an excellent paid time off policy that allows you to enjoy up to three weeks your first year of employment.
Salary during training is $9.00/hour, with the immediate opportunity of increasing your salary after training.

ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling 866-419-2226 or by sending an e-mail to accommodations

@acs-inc. com.