Call Center - Customer Service Representative

About the Company

Divisions Inc. Maintenance Group, one of the fastest growing maintenance companies in the United States, is looking for a talented, energetic professional for an exciting opportunity in its' Customer Call Center.  The CSR reports to the Director of Customer Operations and is responsible for outstanding phone service to internal and external customers.

About the Role

Responsibilities:

An integral part of the customer service team, the CSR provides outstanding service in a fast pace environment by processing customer service inquiries either by phone or email, while maintaining the departments productivity and quality standards; using initiative and good judgment to determine and execute the necessary action to provide all contacts with the highest level of service possible; being involved in numerous administrative tasks such as data entry, follow up outbound calls, wears a wireless head set, strong schedule adherence and attendance are requirements.    Work hours are 10:30 a.m. – 7:00 p.m. Monday – Friday with ad hoc overtime offered.  Some weekends in peak seasons may be required. 

Candidate Requirements:

1-2 years of high volume call center and customer service experience required.  Proficient/Accurate at Data Entry and MS Skills required.  Excellent verbal and written communication skills accompanied by a strong aptitude for problem solving with high analytical capability needed.  Prolonged work on CRT and constant use of telephone headset.  Office environment with continual customer contact on the phone.

Take the first step in our interview process today by sending your resume and completing two (2) pre-employment surveys. The surveys will take approximately 60 minutes (total) of uninterrupted time to complete.

To take each survey, paste the link into your web browser.

Critical Thinking Inventory (Timed-40 minutes max) - http://rdr.wingnut.com/?FVPJRB

Microsoft Proficiency Test (Timed-20 minutes max) - http://es.eskill.com/es/quiz/?testId=46da0c183490abe7

A competitive compensation package is included.