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Call Center (Hotline) Operator

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Job Summary

Intralot, Inc.
Baton Rouge, LA 70816
Computer Hardware
Computer Software
Computer/IT Services
Job Type
Full Time
Years of Experience
1+ to 2 Years
Education Level
High School or equivalent
Career Level
Experienced (Non-Manager)
Job Reference Code
Contact Information
Human Resources
Intralot, Inc.
11360 Technology Circle
Duluth, GA 30097

Call Center (Hotline) Operator

About the Job

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.  

Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.

We currently have an open position for a full time Call Center (Hotline) Operator in our Baton Rouge, Louisiana office.  For more details on this position and to apply, click here:  https://home.eease.adp.com/recruit/?id=537262

Education, Training and Experience

  • High school diploma or equivalent training and experience.
  • One (1) year prior related customer service experience, preferably in a technical call center environment
  • Call tracking system experience preferred


Knowledge, Skills and Abilities

  • Knowledge of tracking software
  • Technical customer service skills
  • Strong analytic skills
  • Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position
  • Ability to work in a team environment
  • Ability to work any day of the week/ AM or PM shifts
  • Ability to troubleshoot
  • Ability to explain technical information to a non-technical client
  • Strong verbal and written communication skills
  • Understanding of help desk operations, tools, methodologies and processes


Duties and Responsibilities

Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities.Other miscellaneous duties may be assigned.

·         Manages inbound phone calls from Lottery retailers

·         Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions

·         Dispatch technicians as appropriate for on-site repairs

Employment Eligibility Verification

Must possess valid documentation to establish identity and U.S. employment eligibility.


Security Requirements

Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment.  A pre-employment drug screening is also a requirement.



Intralot, Inc. is an Equal Opportunity Employer



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