Summary of Primary Job Responsibilities: 

·         Manage first line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues.

·         Insure client and corporate service, quality, and contribution goals, financial, metric and associate satisfaction goals within the site are met. 

·         Provide leadership and management to associates; provide training and development of supervisory team.  Coach and mentor team supervisors.  Regularly conduct supervisor team meetings.  Supervise multiple teams for one or more clients. 

Typical Qualifications: 

Experience Target: 

·         Four-year college degree in business management/administration or equivalent combination of education and directly related experience.

·         Four or more year’s directly related experience including two or more years supervisory experience.

Skills: 

·         Strong leadership skills with ability to manage large groups of people.  Strong verbal/written communication and facilitation skills.  Strong interpersonal skills and experience demonstrating successful customer relationship management ability.

Sitel offers a comprehensive benefits package. Compensation is commensurate with skills and experience. Criminal background investigation and credit check will be obtained for all candidates being considered for this position.

Sitel is an Equal Opportunity Employer