Sitel Careers
  • COMPANY:
    Sitel
  • LOCATION:
    Albuquerque, NM
  • INDUSTRY:
    Other/Not Classified
  • JOB TYPE:
    Full Time, Employee
  • WORK EXPERIENCE:
    2+ to 5 Years
  • CAREER LEVEL:
    Manager (Manager/Supervisor of Staff)
Sitel Careers
    Call Center Operations Manager

    Do you believe in what you do? Can you feel it? Do you have what it takes? How strong is your commitment?

    These are the types of questions we encourage our 60,000 associates to ask themselves every day. They are thinkers, doers, believers, achievers, leaders...

    You can sum up the Sitel culture in three words: Vision. Passion. Purpose. These words are the heart of Sitel and embody everything we do.

    Our growing company is currently seeking a Call Center Operations Manager for our Albuquerque, NM location.

     

    Primary Job Responsibilities:

     

    • Internal manager of front line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues.
    • Insure client and corporate service, quality, and contribution goals, financial, metric and associate satisfaction goals within the site are met.
    • Provide leadership and management to associates; provide training and development of supervisory team.
    • Coach and mentor team supervisors. Regularly conduct supervisor team meetings.
    • Supervise multiple teams for one or more clients
    • This position reports directly to the Site Director.

     

    Typical Qualifications:

     

    Education:

    • Four-year college degree in business management/administration or equivalent combination of education and directly related experience.

     

    Experience Target:

     

    • Four or more year’s directly related experience including two or more years supervisory experience.

     

    Skills: 

     

    • Strong leadership skills with ability to manage large groups of people.
    • Strong verbal/written communication and facilitation skills.
    • Strong interpersonal skills and experience demonstrating successful customer relationship management ability.

     

    Knowledge/Abilities:

    • Demonstrated knowledge of contact center operations and customer support.
    • Demonstrated knowledge of technology industry and general business management.
    • Demonstrated ability to analyze processes, enact change, and think operationally and strategically to achieve business goals.

     

    Relocation assistance is available.

     

    Sitel offers a comprehensive benefits package. Compensation is commensurate with skills and experience. Criminal background investigation and credit check will be obtained for all candidates being considered for this position.

    Sitel is an Equal Opportunity Employer
    Sitel Careers

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