Encore Payment Systems was established for the purpose of providing electronic payment processing solutions and other value-added services to small and medium-sized retail merchants throughout the United States. Encore is a leader in the electronic payment processing field providing credit card, debit card, ATM card, gift card, prepaid card, EBT and check processing services.

With over seventy years of combined experience in the electronic transaction processing industry, Encore’s management team set forth a goal of creating a company with a sincere dedication to superior customer service and an honest and ethical approach to acquiring new customers. This vision has enabled Encore to become one of the fastest growing companies in the industry excelling in all aspects of merchant services.

Encore Payment Systems is located at 3801 Arapaho, Addison, Texas 75001.
Visit Encore on the web at http://www.encoreps.com.
Call Center OUTBOUND Sales Supervisor

To perform this job successfully you must be able to manage a team in a fast pace environment. The requirements listed below are representative of the knowledge, skill, and/or ability required.


Essential Duties and Responsibilities Include the Following, other Duties may be Assigned:

• Monitor productivity, coach, motivate up to 20 phone sales representatives.
• Supervise outbound calls to observe employee demeanor, technical accuracy, and conformity to company policies.
• Communication and follow up to insure sales representatives are fully informed of all new information related to products, procedures, and company related issues, changes or actions.
• Carries out supervisory duties in accordance with the organization's policies and procedures.
• Planning, assigning, and directing work; appraising performance and communicating action plans; rewarding and disciplining employees; addressing complaints and resolving problems

 

 

Additional Desired Qualifications:

§          Experience managing phone sales representatives that achieve an average of 500-700 outbound calls a day where compensation is directly affected by production and agents must meet quota objectives.

§          Previous financial product sales experience a plus

 



Knowledge and Skills Necessary:


• Excellent communication skills
• Outbound sales experience PREFERRED

• Call Center sales supervisory experience

• Comprehensive computer skills including MS Office

 

 

Daily, weekly and monthly contests are used to create a fun and competitive atmosphere with supervisors having the ability to receive cash and other prizes.

 

We provide:

• Excellent compensation structure (base plus commission)
• Employee benefits including medical, dental, vision, life insurance, 401K 
• Opportunities for advancement
• Extensive training

 

Email resume to jherschelman@encoreps.com or fax resume to 469.398.0877

 

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