Immediate Contract to Hire Inbound Call Center Professionals Needed!!
24K-28K per year
Today’s Office Professionals is currently seeking experienced Call Center Customer Service Professionals. We are looking for individuals with a minimum of 2 years call center experience reflected on a resume with stable job history scheduled to start November 25, 2009. Our client is conducting immediate interviews and this position is on a first come first serve basis. Sales, up-selling, suggestive selling is preferred. Credit Card and/or Loan Servicing experience is highly preferred (please make sure that you modify your resume to include this experience if you have it before sending it to us for review). Qualified candidates will also initially be trained in Pre-Application, Pin Reset, Card Activation and Lost/Stolen.
Candidates must have a stable work history reflected on your resume. These agents will be Customer Service trained, however their primary purpose will be to support our Credit Card operations. You would be working a 40-hour work week while as a temporary. However, once hired on direct hire offers are initially usually offered on a part-time basis. Also, schedules are subject to change based on additional training and call center needs. .
The available Credit Card positions include the following:
1. Tuesday through Saturday or Sunday through Thursday
2. 1st shift could work as late as 7pm and 2nd shift could work as late as 10pm
3. Position may working traditional and non-traditional holidays
Training:
Training to include both Classroom and Hands-on experience. The Customer Service Class is scheduled to start the end of October 2009. The training hours are 8am-4:30pm M-F for 3-5 days. Please note the above schedule is approximate. The candidate will need to be available for the entire training period
Job Duties
- Receives and responds to inbound calls or emails.
- Answers general questions regarding company products and services
- Gains knowledge of company products and services
- Updates and maintains customer account information
- Uses problem solving skills to address issues and concerns of customers
- Responsible for preparing reports using customer information
- Works in a team oriented environment
- Maintains a positive attitude
- Delivers excellent customer service
- Utilizes MS Office products to input customer information
No Phone Calls Please - Forward your resume, we will review and then respond back to you via email or phone if we would have interest in moving forward.
Job Requirements
- High school diploma or equivalent
- Must have at least 2-5 years experience in a call center environment reflected on a resume.
- Experience in MS Office Word & Excel
- Must be able to pass a Federal background check and drug test administered free of charge by the client.
- Candidate must have ability to take inbound calls on a continuous basis.
- Stable job history is required with Call Center or Call Center Sales experience reflected on a resume.
- Excellent Attendance and Customer Service Skills
- Stable job history
How to apply:
If you have interest in this position and have not applied in the past with Todays Office Professionals in the past and meet the above qualifications please fill out our online application. (Please do not apply a second time if you have previously applied with Todays Office Professionals). To complete the online application, log on to our website at www.todays.com.
- Click on “Career Center” in the left portion of your screen. Next click on "Apply for a job”. On the next screen, go to the “Not a Member” section and enter your email address. On the next screen, enter the code “D000570” to ensure that your online application is routed to the branch located at 7711 Bonhomme in Clayton. Proceed through the application process as directed. We will review and contact you via email or phone call if we would have interest in moving forward. Only qualified candidates with Call Center experience above will be considered.
- During the application process, please be sure to upload your resume. It is critical that you carefully enter all of your skills that you have in the skills portion of the online application; as this is what we search on to identify candidates for positions. We also will need complete reference information entered in your application.
