Job Summary
- Location
- Chicago, IL 60601
- Industries
- All
- Job Type
- Full Time
- Temporary/Contract/Project
- Years of Experience
- Less than 1 Year
- Education Level
- Unspecified
- Career Level
- Manager (Manager/Supervisor of Staff)
- Salary
Commensurate with Experience- Job Reference Code
- 4001034384
Call Center Project Manager
About the Job
Strong Project Manager with Call Center experience to work onsite for large insurance client.
Today, client operates 4 separate individual sales call centers. They are seeking some support to assess current state, cost per call, and make recommendations for their future state model. This person will need to have experience and or have dealt with call center consolidation or build outs (preferably sales call centers). The successful candidate will have Project Management experience, as well as, experience evaluating sales call center operations and processes. Experience with call center technology is a plus. Documenting the current state is part of the scope of this effort (KPI's). Ability to work with and communicate with all area's of the business including working with the Architecture team.
Overall goal/deliverable = Improved performance and expanded capabilities for call centers while optimizing costs.
About Hudson IT
Hudson IT serves as a trusted resource for clients seeking high-quality technology professionals. We seek candidates interested in contract/consulting for Hudson and for placement directly with our client companies with diverse skills - from web design to systems implementation, network planning, program management to performance integration.
We attract the best and the brightest talent in the industry, connecting your skills and personality to our clients' specific requirements. Our consultant care and benefits program includes 401(k), stock purchase, medical benefits and more. We also offer a referral bonus of $500 for each referral placed on assignment for at least three months. More information is at www.us.hudson.com/it. Get the real story from the real pros on our blog, IT Hire Wire.
Hudson is an Equal Opportunity Employer. We participate in the E-Verify program as allowed under federal and state law and in accordance with our executed Memorandum of Understanding with the Department of Homeland Security.
