Are you looking for a career instead of a job?  Do you want to be part of a group that believes in what they do?

Protocol is a leader in direct marketing.  We specialize in contact center services that provide Business to Business calling campaigns, with an emphasis on Lead Generation. This means we work only normal business hours and you are not calling people in their homes!

With more than 300 clients — including many Fortune 1000 companies — as diverse as retail, technology, energy, health care, financial services, pharmaceuticals, government services, and not-for-profit organizations, we have grown our business to more than $200 million.  We offer a competitive benefit package for you and your family, excellent starting compensation and generous paid time off.

We are looking for individuals, who are dedicated to their craft and enjoy working in a team environment.  Come be part of one of the largest privately held companies in the country and learn how we add value to customer relationships.

Job Summary:

Screens incoming and outgoing calls to ensure quality, customer service, and adherence to the policies and procedures of Protocol and our clients. Provides feedback to Supervisors on CCR’s performance.  Has knowledge of commonly-used concepts, practices, and procedures within Sales and Customer Service related calls. Relies on instructions and pre-established guidelines to perform the functions of the job. This position is required to monitor a minimum of 50-80 calls per day depending on account assignment.

Job Requirements:

Please do not apply for this position unless you meet the minimum requirements below:

• Previous Call Center Quality Control/Assurance experience.
  
• Excellent analytical and problem solving skills.
  
• Ability to work well in a team environment.
  
• Keen attention to detail.
  
• Strong MS Excel skills
  
• Exceptional written and verbal communication skills, as well as listening
  skills.
  
• Minimum of 2 years experience working in a call center environment.

If you are interested in applying fo rthis position please send a resume and cover letter to qclark@protocolmarketing.com or apply online.  You can also Apply in person by visiting us at 4805 North 30th Street (btwn Garden of the Gods and Centennial).